78. How to use ITXM™ to Identify improvement areas in IT

The IT Experience Podcast

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2+ y ago 15:15

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ITXM™ is the framework that brings the practice of experience management into IT operations.

In this first episode of Happy in 15, Season 2, we kick off after the winter season with a practical episode on how you can Identify Continual Improvement areas to focus on through using ITXM™

In this episode you will get a firm understanding of why:

- Humans are the best sensors when it comes to delivering feedback about IT services

- The important order of People, Process and Tech

- Why conducting continuous measurement to receive continuous experience data trumps yearly surveys.

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Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/

Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management

Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals

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Key Takeaways:

- For Continual Improvement, Experience Data is the only meaningful starting point.

- If you want to create services from the business perspective you need to be using Experience Data.

- Experience Data gives focus to continuous improvement initiatives.

116 episodes

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