Focusing on Your Customer For Success with Jaime Pando, Business Leader and Owner of Flooring Panda

The Leader Mentality

On this episode, we are talking all about having happy customers and a focus on customer service in 2023.
Jaime Pando, owner of Flooring Panda, is one of the best business owners we know. His commitment to happy customers, his care for his employees and his commitment to best leadership are top notch. As one of the leaders in the flooring industry, Jaime is a great representative to speak about growing a business through simple principles of customer first mindset.
Some of the show highlights:
-Jaime is from Argentina and was born into a family of business minded people
-He finds peace and enjoyment on his sail boat
-He gives back to the community including serving at his church
-The hot market on the flooring market right now is Luxury vinyl tile or planks (LVT and LVP)
-He's had some great mentors and now focuses on helping others to grow
-Jaime enjoys rugby and it's now a family event cheering for their teams
-From both the show and behind the scenes we know Jaime to be a collector of knowledge in both history and philosophy
-He's reading a good book called "A Sense of History"
-Seeing a customer smile is the best feeling and the ultimate goal
-He talked about his philosophy on a great finish to any customer experience...the last 15 minutes can make all the difference. When you are almost done (or believe you're done) with a task, take a moment to step away and come back to review your work. From that fresh perspective you might catch something that will make all the difference in a quality customer experience.
We hope you all enjoy Jaime and his charming focus on life.
Learn more about Jaime and Flooring Panda here: Flooring Store servicing Grand Strand, SC & Shallotte, NC | Flooring Panda