MW Life | Leading with Heart: Chris Hall on Transforming Culture, Leadership in Business & Hospice

The M Word Podcast

In this podcast, Chris Hall shares insights on leadership, drawing from his background in telecoms and his work with organisations like Manx Telecom and Hospice. He talks about the importance of adapting leadership styles to suit different situations, reflecting on his early career when he was given a big break leading a team at just 23. This experience taught him the value of constant learning and adjusting leadership approaches. Hall believes in empowering teams, setting clear goals, and recognising people’s efforts, which helps create a productive and positive environment. He also mentions that leadership isn’t just about managing people but inspiring them to work towards a common goal. Hall highlights the importance of culture in organisations, particularly when it comes to driving change. He shares his experience of transforming Manx Telecom from a monopoly to a competitive business, noting that culture change takes time and needs to focus on behaviours, not just results. Hall’s work with Hospice has also shaped his leadership style, where empathy, fairness, and authenticity are crucial. He emphasises celebrating successes and supporting team members, especially in challenging times, and sees resilience as a key part of both leadership and personal growth.