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Customer Service Smackdown: Man vs. Machine - Who Connects Better?
Manage episode 375438482 series 3438394
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Customers write our paychecks. Without customers there is not a business but since CV-19, customer service has declined drastically. We unpack customer service in the retail and food industry and the outlook to have when in the service industry. If customer service is important from the top down it will permeate throughout the company internally and externally, and the standard will be set. Due to the recent challenges of finding great people to serve, cost of minimum wage going up, et the implementation of robotics and AI has ramped significantly in the service industry. We discuss blending human interaction and AI into business as this is going to be the future. Enjoy the episode and let this challenge your approach to customer service and what you may need to implement to create consistency for your customers.
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James Maguire
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Jeff Maguire
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Joe Maguire
Instagram @J.K.Maguire
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Jason St. Louis
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