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Content provided by Travis Northcutt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Travis Northcutt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Episode 19: Systems for Running a Successful Membership: #7 Customer Service & Success
Manage episode 229712521 series 2492332
Content provided by Travis Northcutt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Travis Northcutt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This is the seventh episode in a series on how to create systems and automations that will help your membership site more efficiently and effectively. We've broken everything it takes to run your site into 8 categories and episode 19 will teach you how to create effective systems for customer service & success.
System 1: Lead generation
System 2: lead nurturing
System 3: onboarding
System 4: engagement tracking
System 5: content creation
System 6: community management
System 7: Customer service & Success
System 8: General Management: KPI tracking, tech stack, finances, and management of staff
Creating a culture of honest feedback will help you curate the best member experience possible on your site. Listen as we break down how to create that culture and systematize and automate the majority of your customer service & success. Happy listening!
Resources:
The Membership Guys article: 5 Things to consider when adding gamification to your membership site.
27 episodes
Share
Manage episode 229712521 series 2492332
Content provided by Travis Northcutt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Travis Northcutt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This is the seventh episode in a series on how to create systems and automations that will help your membership site more efficiently and effectively. We've broken everything it takes to run your site into 8 categories and episode 19 will teach you how to create effective systems for customer service & success.
System 1: Lead generation
System 2: lead nurturing
System 3: onboarding
System 4: engagement tracking
System 5: content creation
System 6: community management
System 7: Customer service & Success
System 8: General Management: KPI tracking, tech stack, finances, and management of staff
Creating a culture of honest feedback will help you curate the best member experience possible on your site. Listen as we break down how to create that culture and systematize and automate the majority of your customer service & success. Happy listening!
Resources:
The Membership Guys article: 5 Things to consider when adding gamification to your membership site.
27 episodes
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Similar to The MemberScore Podcast
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
…
continue reading
How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
…
continue reading
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…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
Insightful interviews with authors, experts, entrepreneurs, and thought leaders who share valuable marketing tips, growth strategies, and resources. Hosted by John Jantsch, one of America's top small business marketing experts, this show is dedicated to helping you craft effective marketing strategies that will grow your business. Whether you're a small business owner, marketing professional, or marketing agency owner, you'll gain valuable insights and actionable advice on topics such as mar ...
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