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SaaStr 223: Intercom COO Karen Peacock on Scaling from $1MM to $500MM ARR: 5 Strategies to Drive Your Next Wave of Growth with Intercom

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Manage episode 230658730 series 126113
Content provided by SaaStr. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SaaStr or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Karen Peacock is COO of Intercom, one of the fastest growing SaaS businesses of all time. She has led businesses of all sizes through massive growth. Listen to her top 5 lessons learned building and scaling SaaS businesses from $1M to $500M in ARR including expanding to serve upmarket customers, moving from product to platform, and hiring to drive breakthrough customer experiences and business growth.

Missed the session? Here’s what Karen talks about:

  • How should you expand your market?
  • How to move upmarket
  • The steps to building a product and creating an end to end experience

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here:

Jason Lemkin

SaaStr

Karen Peacock

  continue reading

759 episodes

Artwork
iconShare
 
Manage episode 230658730 series 126113
Content provided by SaaStr. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SaaStr or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Karen Peacock is COO of Intercom, one of the fastest growing SaaS businesses of all time. She has led businesses of all sizes through massive growth. Listen to her top 5 lessons learned building and scaling SaaS businesses from $1M to $500M in ARR including expanding to serve upmarket customers, moving from product to platform, and hiring to drive breakthrough customer experiences and business growth.

Missed the session? Here’s what Karen talks about:

  • How should you expand your market?
  • How to move upmarket
  • The steps to building a product and creating an end to end experience

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here:

Jason Lemkin

SaaStr

Karen Peacock

  continue reading

759 episodes

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