))
Episode 101 - OPEX - Leading Ladies - Alexandra Fus
Manage episode 331015601 series 2916768
Content provided by Marianne Rutz and Leading Business Consultant Marianne Rutz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marianne Rutz and Leading Business Consultant Marianne Rutz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Imagine being told by your dad - “you go and help your mother”. Normal, no big deal!
Well - it is if your mum is the CEO of a distruper BPO in Rumania. Alexandra fell into the contact centre industry…. 15 years on she is going strong!
She learned to manage operational delivery and excellence through a number of roles in the Ops space starting off as an agent, progressing to Team leader, ops leader, call centre manager learning from the best!
It wasn’t always plain sailing for Alexandra! Being Mum’s daughter brings its own challenges, Alexandra share candidly how she needed to work hard to get judged on merit rather than connection.
Links:
LinkedIn: https://www.linkedin.com/in/alexandra-fus-08b79417/
LinkedIn: https://www.linkedin.com/company/valoris-center/
Course Waitlist: https://rutzconsulting.com/customer-service-course/
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
143 episodes
Share
