))
Episode 97 - OpEx with Marianne Rutz - Customer Service delivery Made Easy
Manage episode 328238797 series 2916768
Content provided by Marianne Rutz and Leading Business Consultant Marianne Rutz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marianne Rutz and Leading Business Consultant Marianne Rutz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today’s episode I’m taking you through our brand new course “Customer Service Delivery Made Easy”A dip into each one of the four modules:
-
- Recruitment, Onboarding and Training
- Moving Forward for Growth, Efficiency and Success
- The Voice of the Customer
- Quick win’s and Cost Savings
You will have a good understanding of how we at Rutz Consulting assess each one of our clients, helping them to understand what they already have in their businesses and what is definitely lacking!
Links:
Course Waitlist: https://rutzconsulting.com/customer-service-course/
Employee Onboarding Article HBR: https://hbr.org/2022/04/onboarding-can-make-or-break-a-new-hires-experience
The Operational Handbook -Episode 28: https://operationalexcellenceshow.libsyn.com/episode-28-opex-with-marianne-rutz-how-to-design-and-produce-an-operational-manual-fit-for-purpose
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
143 episodes
Share
