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Duplicating Your 5-Star Google Reviews Process With Your Clinical Pilates Studio Team
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In this episode of The Pilates Business Podcast, our host David Gunther focuses on the essential nature of communication and process duplication within the instructor team. Special guest Adam Tuttle from ActiveCampaign shares his journey, highlighting the importance of understanding and explaining the 'why' behind processes to ensure team alignment and performance.
Through personal anecdotes from his time at ActiveCampaign and interactions with team members, critical insights are discussed on setting realistic standards, teaching the importance of company platforms, and fostering a strong team culture.
Tara Smith from Pilates Can adds to the conversation by emphasising the benefits of respectful dialogue and continuous improvement. The episode concludes with a real-time example of a 5-star review for Pilates Can, celebrating the success and collective hard work of the team.
Tweetables
“If they're looking for some other type of service, really, then we encourage them to go and find that other type of service. We don't try to sell them to something that's really not going to help them.”
David Gunther – Director Pilates Can / Pilates Business
Get the Full Show Notes
Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/19
Disclosure
This podcast contains affiliate links. We may receive a commission on products or services that you purchase through clicking these links, at no extra cost to you.
Want to learn more about Pilates Business?
Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates studio, your Pilates business, your Pilates career and ultimately your life.
Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.
Are you getting all the shows? Subscribe today!
Want to learn more about Pilates Business?
Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates studio, your Pilates business, your Pilates career and ultimately your life.
Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.
Are you getting all the shows? Subscribe today!
Chapters
1. Introduction to Duplication of Process within Instructor Team (00:00:00)
2. Communication with Instructor Team (00:00:54)
3. Adam's Journey and Lessons leading Teams (00:01:51)
4. The Importance of Explaining the 'Why' (00:03:29)
5. Challenges and Strategies in Team Management (00:05:04)
6. Tara's Perspective on Creative Processes (00:06:54)
7. Achieving and Leveraging 5-Star Reviews (00:08:49)
8. Adapting Strategies for Business Growth (00:10:26)
9. Encouragement and Final Thoughts (00:12:19)
10. Live 5-Star Review and Conclusion (00:13:05)
24 episodes
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