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Process by Design
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In this fourth episode of the new series "Replicating the Stars in Your Pilates Instructor Team," hosts David and Claire Gunther along with Sales and Marketing Manager Tara Smith, discuss how to solve common challenges faced by clinical Pilates businesses through well-defined Standard Operating Procedures (SOPs).
They delve into the specifics of their Google review automation process designed to increase 5-star reviews, explaining how it aids in client engagement and business visibility in a competitive marketplace.
Claire shares her experience and the positive impact of having a structured process, emphasizing the importance of personalization and team involvement. Listener takeaways include an understanding of the benefits of SOPs and strategies to replicate successful processes within their Pilates teams.
Tweetables
“The automation was designed to be an integral part of the standard business processes, SOPs, to dramatically increase the achievement of 5-star Google reviews for our clinical Pilates studio business.”
David Gunther – Director Pilates Can / Pilates Business
Get the Full Show Notes
Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/23
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Chapters
1. Welcome to the Pilates Business Podcast (00:00:00)
2. Challenges and Solutions in Gathering Reviews (00:02:07)
3. Personalized Approach to Client Communication (00:04:51)
4. Overcoming Technological Barriers (00:06:37)
5. The Importance of a Structured Process (00:09:08)
6. Replicating Success Across the Team (00:18:54)
7. Conclusion and Next Steps (00:21:18)
25 episodes
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