Lauren Fernandez, Founder of Full Course | S1E15

The Pre-Shift

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This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast.

Restaurant growth is the sum of getting a lot of things right: company culture, real estate, SOPs, and more. Lauren Fernandez has done it as a franchisee at Chicken Salad Chick, and now at Full Course, where she and her team invest in and help single-unit restaurateurs grow their brands at scale.

In this episode, we chat about:

• making the right real estate decisions
• systematizing as you scale your brand
• offering the right benefits in a changing labor market

The Restaurant Growth Podcast is presented by 7shifts and hosted by Dominick “D.J.” Costantino.
About Lauren Fernandez
Lauren Fernandez is the CEO and founder of Full Course, a non-traditional restaurant investment and development firm created for operators by operators that is changing the way new businesses grow their brands. The company partners with restaurants in the early stages of development to optimize existing operations, develop strategies for sustainable growth and bring the right investors or franchise partners to the table. Fernandez is a restaurant industry veteran with two decades of experience. She previously served as General Counsel and Head of Franchise Administration for FOCUS Brands and was Co-Founder, President and Operating Partner for multi-unit franchise developer Origin Development Group, acting as a strategic growth partner for brands such as Chicken Salad Chick.

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Credits
Host & Producer: D. J. Costantino
Producer: Samantha Fung
Editor: Fina Charleston
About 7shifts
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants.

Chapters

1. Creating systems for restaurant growth with Lauren Fernandez of Full Course | RGP #18 (00:00:00)

2. Introduction (00:00:34)

3. Going from 0 to 1 (00:05:08)

4. Defining you purpose and mission (00:08:41)

5. Systemitizing for expansion (00:15:27)

6. Playing to your weaknesses (00:18:20)

7. The labor shortage (00:23:56)

8. Offering creative benefits (00:30:39)

9. Creating budget for benfits (00:35:19)