The Business Case for Psychological Safety (with Nancy Chu)

The Product Manager

In the world of product management, the popular adage "People don't leave bad jobs, they leave bad managers" resonates all too well. As leaders, it’s crucial to prioritize the human connection and support that teams need to foster a thriving work environment.
In this episode, Hannah Clark is joined by Nancy Chu—PM Coach—to discuss how compassion plays a vital role in effective leadership and team dynamics, particularly in the tech industry.

Resources from this episode:

• Check out this episode's sponsor Sprig
• Subscribe to The Product Manager newsletter
• Connect with Nancy on LinkedIn and Instagram
• Check out Nancy’s website

Chapters

1. The Business Case for Psychological Safety (with Nancy Chu) (00:00:00)

2. Meet Nancy Chu (00:01:20)

3. Defining Compassion in Leadership (00:01:43)

4. The Role and Value of Compassion in Leadership (00:02:26)

5. The Role of Compassion in High-Performing Teams (00:04:06)

6. Balancing Short-Term and Long-Term Goals in Leadership (00:07:36)

7. Warning Signs in Leadership (00:09:14)

8. Balancing Short-Term and Long-Term Leadership (00:11:19)

9. Compassion's Role in Leadership and Business Outcomes (00:15:06)

10. Fostering Belonging in Crisis Mode (00:16:48)

11. The Importance of Significant Interactions in Building Belonging (00:19:11)

12. The Importance of Emotional and Psychological Safety (00:23:08)

13. Establishing Strong Dynamics as a New People Manager (00:27:32)