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Ep. 68 - Tech Debt Unmasked: The Culprit Behind Your Costliest Blind Spots and Bottlenecks w/ John Ragsdale and Melissa Korzun
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This episode of the Professional Services Pursuit is a recording from a recent TSIA webinar hosted by John Ragsdale, Distinguished Researcher, Vice President, Technology Ecosystems at TSIA. In it we discuss the hidden costs associated with technical debt—the cumulative consequences of using outdated or overly customized technology— and how it blocks predictable value delivery across the professional services lifecycle.
Other topics discussed include:
- Understanding technical debt
- The cost of outdated technology and the impact it has on employee and customer experience
- How to identify technical debt within your organization
- Strategies for prioritizing and addressing these challenges
- How to leverage AI and other emerging technologies to enhance forecasting, resource management, and decision-making processes
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