Best Kantata Podcasts (2024)

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Ep. 65 - Building a Culture of Transparency and Trust w/ Matt O’Dette 38:17

8d ago38:17

38:17

On this episode Brent is joined by Matt O’Dette, Vice President of Operations and Talent Management at Cramer. They discuss how Cramer puts their people and values first in everything they do in order to build a culture that encourages collaboration, creativity, trust and financial responsibility. They also discuss how they have built and fostered …

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Ep. 64 - Navigating the Future of PS: AI Solutions and Strategic Planning w/ Eisha Armstrong 30:01

22d ago30:01

30:01

In the latest episode of The Professional Services Pursuit, Banoo talks to Eisha Armstrong, Executive Chairman & Co-Founder of Vecteris. They dive into Eisha's book, her insights on the rapidly changing professional services industry, including the pivotal role of AI and the importance of integrating technology with strategic planning for success. …

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Ep. 63 - How Hybrid Business Models & Value Pricing Drive Organizational Success w/ Caroline Johnson 51:38

1M ago51:38

51:38

On this episode Brent is joined by the Co-Founder of The Business Model Company, Caroline Johnson. They discuss why 2024 is the year to change your businesses belief system and move towards a revenue and pricing model that provides more efficient, transparent engagements that utilize repeatable products and provide maximum value. Topics covered in …

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Ep. 62 - Customer Retention Strategies: How to Improve Your Customer Lifespan by 6x w/ Greg Daines 32:04

2M ago32:04

32:04

On this episode of The Professional Services Pursuit, Banoo talks with Greg Daines. Greg is the CEO of ChurnRX, the premier retention analysis and coaching platform that helps organizations to diagnose and solve churn within their customer base. They discuss data-backed customer retention strategies and the secret sauce to identifying and measuring…

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Ep. 61 - Navigating the Evolving Landscape of Consulting: From Hourly Billing to Products and Partnerships w/ Tom Rodenhauser 39:04

2M ago39:04

39:04

This episode of the Professional Services Pursuit podcast features Tom Rodenhauser, Managing Partner of Kennedy Research Reports LLC. Tom offers expert insights on the trends shaping the consulting industry, with a particular focus on the move towards productization and the challenges and opportunities it presents. Topics in this episode include: T…

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Ep. 60 - How Technology Is Transforming Value Delivery for PS Firms w/ Sarah Edwards & Jared Haleck 32:25

3M ago32:25

32:25

Sarah Edwards and Jared Haleck, Chief Product Officers at Kantata, join us to talk about the role of professional services technology in our current market and how it has become so much more than just a way to track margins and operating process. Other topics in this episode include: Why vertical SaaS has become critical to success in modern servic…

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Ep. 59 - (Part 2) Agency Positive Indicators and Priorities for the Year Ahead w/ Brian Williams and Andrew Howlett 24:03

3M ago24:03

24:03

Welcome back for part 2 of our SoDA webinar recording with Brian Williams - Founder and CEO at Viget, and Andrew Howlett - Partner and CEO at Struck. In the second part of this conversation we took a look at areas of agency business that are seeing some positive indicators for 2024 and where Brian and Andrew are cautiously optimistic for the year a…

1
Ep. 58 - (Part 1) 2023 in Review and Operating Priorities for the Year Ahead w/ Brian Williams and Andrew Howlett 22:58

4M ago22:58

22:58

Ep. 58 - (Part 1) 2023 in Review and Operating Priorities for the Year Ahead w/ Brian Williams and Andrew Howlett This episode of The Professional Services Pursuit is part one of a two-part series taken from a recent SoDA (Society of Digital Agencies) webinar. Brent interviews agency leaders Brian Williams - Founder and CEO at Viget, and Andrew How…

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Ep. 57 - End of Year Compilation Episode Featuring Shane Anastasi, Peter Taylor, and Marc Lacroix 23:08

4M ago23:08

23:08

Happy Holidays everyone! As 2023 comes to a close we wanted to revisit some of our favorite episodes and moments from the year. These 3 clips offer some great tangible advice for PS leaders on how to best run projects and manage a skills database for improved forecasting. Enjoy. We’ll see you in the new year! Clips in this episode include: Ep. 40 w…

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Ep. 56 - How to Leverage Data Analytics and AI to Improve PS Engagements w/ Tim Tutt 27:47

5M ago27:47

27:47

On this episode Banoo interviews Tim Tutt, CEO and Cofounder of Night Shift Development, Inc. They discuss how Tim created “Analytics for Humans”, his 7 key data strategies, and how to leverage predictive analytics to better serve your clients. Other topics covered in this episode include: The importance of data quality and managing your dataset co…

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Ep. 55 - Creating a People-Centric Culture That Supports the Dreams of the Doers w/ Orrin Klopper 29:39

5M ago29:39

29:39

On this episode of The Professional Services Pursuit, Orrin Klopper, CEO of Netsurit, joins us to talk about his company’s unique approach to creating a people-centric culture that ensures employees and clients are engaged, happy and productive. Their Dreams Program helps team members identify their top 10 personal and professional goals each year …

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Ep. 54 - Innovations in Vertical SaaS: The Professional Services Cloud w/ Michael Speranza 20:53

6M ago20:53

20:53

On this episode of The Professional Services Pursuit Banoo is joined by Kantata’s CEO, Michael Speranza. They discuss the dramatic shifts that have taken place in the professional services industry over the past 12 months and the pressure that's placed on businesses. They also dive into how vertical SaaS solutions are reshaping the future of PS and…

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Ep. 53 - M&A Integration and Change Management Best Practices w/ Ingo Roemer 32:10

6M ago32:10

32:10

On this episode of The Professional Services Pursuit Brent talks to Ingo Roemer, Chief Operating Officer and Senior Solution Architect at Solvit. They dig into the topic of merger and acquisition change management and discuss best practices, common pitfalls, and where to focus your efforts for the best outcomes. Other topics discussed in this episo…

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Ep. 52 - Innovation in IT Services and Digital Transformation w/ Andrew Cohen 26:10

6M ago26:10

26:10

Welcome back to another exciting podcast episode of Professional Services Pursuit! In this episode, Andrew Cohen, Managing Director at Netsurit, joins us to talk about their value based go-to-market commercial delivery model and how they are bringing innovation into the world of IT services and digital transformation. Other topics discussed in this…

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Ep. 51 - How to Build and Establish Trust for Better Business Outcomes w/ Kristi Faltorusso 40:48

7M ago40:48

40:48

In this episode Banoo and Kristi Faltorusso, CCO at ClientSuccess, dig into the importance of trust and how we can all be better at building and establishing trust for better business outcomes. Kristi also provides her top tips for optimizing cross-functional relationships to improve your corporate culture and customer success. Other topics discuss…

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Ep. 50 - The Impact of Mergers and Acquisitions on Technology Investments w/ Niels Haagsman 30:08

7M ago30:08

30:08

Welcome back, to another exciting episode of the Professional Services Pursuit podcast! On this episode business transformation expert Niels Haagsman joins us to talk about current trends in mergers and acquisitions and how service organizations can mitigate common headwinds when accessing and adopting new technology. Other topics included in this …

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Ep. 49 - Tools and Frameworks to Tackle Management and Technology Challenges w/ Brad Koehn 23:33

8M ago23:33

23:33

On this latest episode of The Professional Services Pursuit, we are joined by the President of Koehn Consulting, Brad Koehn. Brad takes us through the tools and frameworks he coaches leaders on so they can better tackle management and technology challenges in their business. Other topics we also discussed on this episode include: How the downturn i…

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Ep. 48 - Redefining the Ad Agency Business: A Discussion w/ Michael Farmer 41:05

9M ago41:05

41:05

On this episode of the Professional Services Pursuit podcast we bring you a special recording from a recent webinar with Michael Farmer, Management Consultant and owner of Farmer & Company. Join us as we dive into Michael’s book, Madison Avenue Makeover: The Transformation of Huge and the Redefinition of the Ad Agency Business, which provides uniqu…

1
Ep. 47 - (Part 2) Essential Considerations for Technology Selection and Implementation w/ Simon England 29:48

9M ago29:48

29:48

Welcome back for part two of our episode with Simon England, Partner at the specialist advisory firm Garwood Solutions. The conversation continues between Simon and our host Banoo Behboodi as they discuss how new technologies are impacting business processes. Simon also touches on some important factors to consider during the selection and implemen…

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Ep. 46 - (Part 1) Understanding the Unique Intricacies of a Consulting Firm w/ Simon England 17:26

10M ago17:26

17:26

In the first of this two-part episode, Simon England, Partner at the specialist advisory firm, Garwood Solutions, joins us to dig into the fundamentals of consulting. Alongside our host Banoo Behboodi, Simon spotlights the unique operational challenges and business needs of consultancies. With a wide variety of experiences, Simon has some great ins…

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Ep. 45 - The Formula to Growing World-Class Professional Services Organizations w/ Ilan Gendellman 25:45

10M ago25:45

25:45

We are excited to share another episode of The Professional Services Pursuit! In EP. 45, Ilan Gendellman, Global Head of Professional Services at Infoblox, joins us to discuss what differentiates the top-tier professional services teams, and where best to focus optimization efforts within an organization. Other topics discussed in this podcast incl…

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Ep. 44 - The Components of a Successful Technology Consultancy w/ Michael Burton 24:56

10M ago24:56

24:56

Michael Burton, CEO of the martech consulting company Stitch, joins this podcast episode to discuss best practices to use in today’s environment of a boutique consultancy! Other topics discussed in this episode include: The connection between embedded services and a boutique consultancy Criteria for selecting the right business partners The importa…

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Ep. 43 - How to Win Business Without Pitching w/ Blair Enns 42:03

11M ago42:03

42:03

On this episode of The Professional Services Pursuit, we are joined by Blair Enns, esteemed author and founder of Win Without Pitching. Our host Brent Tremble joins Blair to discuss the art of winning deals without the need to pitch for a client. The conversation includes valuable insights from his book, The Win Without Pitching Manifesto, which ha…

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Ep. 42 - AI Advancements and the Impact on Project Management w/ Peter Taylor 22:28

11M ago22:28

22:28

We are excited to welcome Peter Taylor, who brings over 30 years of experience in strategic project planning and transformational change management to the podcast! Banoo and Peter dig into the utilization of AI tools and how they can influence the project management process. With the continuous development of AI, business leaders are innovating the…

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Ep. 41 - (Part 2) Successful Project Dynamics and How to Effectively Manage Change w/ Shane Anastasi 35:14

12M ago35:14

35:14

Welcome back to part 2 of our two part podcast with Shane Anastasi of PS Principles. In this episode, Banoo and Shane dive into some of the biggest downfalls of traditional project success measurements, how to properly coach your clients to manage change, and a sneak peak into Shane’s new book and training, Project Dynamics. Other topics covered in…

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Ep. 40 - (Part 1) How To Achieve More Successful Outcomes from Implementation Projects w/ Shane Anastasi 28:26

1y ago28:26

28:26

Welcome to part 1 of a two part episode with author, speaker, entrepreneur, and professional services strategic advisor, Shane Anastasi. Shane is currently the CEO and founder of PS Principles and joins us to discuss the biggest challenges professional services teams face and his key philosophies for being a better project leader and driving better…

1
Ep. 39 - The Shift in Evaluating the Right Technology Investments w/ Jared Haleck 30:42

1y ago30:42

30:42

Our hosts come together again for the final session in our 4-part Linkedin Live series to talk with Kantata’s Chief Product Officer, Jared Haleck. In this episode they dive into the importance of employee experience, how technology plays into that, and how the creation and adoption of technology is shifting to be more vertical specific. Other Topic…

1
Ep. 38 - Agency Spending, Strategic Priorities, and Key Industry Trends w/ Tom Beck 26:30

1y ago26:30

26:30

Welcome back for the 3rd recording from our 4-part Linkedin Live series that Kantata is hosting. In this episode, we talk with Tom Beck, the Executive Director of SoDA (Society of Digital Agencies). Tom talks about the 2023 Digital Outlook Study – an annual study by Forrester and SoDA that delves into spending plans, strategic priorities, and key i…

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Ep. 37 - Prioritizing Employee Experience Amidst Labor Volatility w/ Gina Hartigan 32:42

1y ago32:42

32:42

On this episode of the podcast we bring you another live session from our LinkedIn Live series that is tackling the key trends shaping 2023. From the “Great Resignation” of 2021/2022 to the current situation in 2023, companies have had to swing from increased compensation to layoffs, despite still facing skills gaps and talent shortages. Kantata’s …

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Ep. 36 - How to Optimize Your Business During Uncertain Economic Times w/ Charles Gustine 32:36

1y ago32:36

32:36

On this episode of the podcast Brent and Banoo are the ones in the hot seat! This live recording from our LinkedIn Live series, “Navigating the Path Forward”, tackles the key trends shaping 2023 and how people, process and technology optimization can future-proof your professional services business. Brent and Banoo are joined by Charles Gustine, Ka…

1
Ep. 35 - Creating a Collective Culture and Enhancing the Remote Employee Experience w/ Christine Dunham 32:34

1y ago32:34

32:34

We are excited to bring you another episode of Professional Services Pursuit! This time, Christine Dunham, Senior Director of People Development and Culture at Kantata, joins us to talk enthusiastically about managing company culture, what has been lost and gained in moving to remote work, how to create a collective culture and tools that company l…

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Ep. 34 - Professional Services Performance Trends and the Benefits of PSA w/ SPI’s Dave Hofferberth 36:51

1y ago36:51

36:51

On this week's episode Brent is joined by the ‘Father of PSA’ and Managing Director at Service Performance Insight (SPI), Dave Hofferberth. They dive into some of the professional services performance trends uncovered by the SPI PS Maturity Benchmark survey and PS End User survey and how organizations can use this research to improve their business…

1
Ep. 33 - Understand and Improve Your Resource Forecasting Performance w/ Marc Lacroix 26:34

1+ y ago26:34

26:34

Joining us on this week's podcast is Marc Lacroix from RTM Consulting. Banoo and Marc dive into some of the biggest issues holding companies back from effective forecasting, skills management and the root cause of ineffective data? Find out more on this episode of Professional Services Pursuit! The key topics covered include: The biggest factors ho…

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Ep. 32 - Challenges, Trends and Tips for Leading a Successful Business in 2023 w/ Michael Speranza 24:29

1+ y ago24:29

24:29

On this episode of The Professional Services Pursuit, we celebrate the one year anniversary of Kantata by having our CEO, Michael Speranza, back on the show. Brent and Michael discuss his experiences over the past year, the challenges he's seen the industry face and the trends and predictions he's seeing moving into 2023. Other topics include: Insi…

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Ep. 31 - (Part 2) Delivering Repeatable and Remarkable Customer Experiences w/ Peter Wride 26:14

1+ y ago26:14

26:14

In the professional services industry, Gainsight is one of the leaders in customer success and satisfaction. In this episode, we take a look at how they structure their team for the best results, what goals they focus on, and how they manage their processes. Join us for this discussion as Gainsight’s Senior Vice President of Professional Services a…

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Ep. 30 - The Evolution and Redesign of Modern Marketing and Advertising Needs w/ Lindsey Slaby 34:40

1+ y ago34:40

34:40

On this episode we welcome Sunday Dinner Founder, Ad Age 40 under 40 recipient and brand strategy thought leader, Lindsey Slaby, to the show. Brent and Lindsey discuss how the marketing and advertising industries have evolved over the years and the growing challenges they face. Lindsey is one of the top consultants in the space and pulls the curtai…

1
Ep. 29 - (Part 1) The Equation for Customer Success According to Gainsight w/ Peter Wride 25:18

1+ y ago25:18

25:18

What does professional services look like at Gainsight, THE customer success company? How does customer experience influence customer success? How do you get the best customer outcomes? On the latest episode of the Professional Services Pursuit podcast, we tackle all these questions and more as we talk with Gainsight’s Senior Vice President of Prof…

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Ep. 28 - How to Get Optimal Value from the Agency/Client Relationship w/ Bruno Gralpois 25:51

1+ y ago25:51

25:51

Welcome to another episode of the Professional Services Pursuit Podcast! In this episode we welcome Bruno Gralpois to the show. Bruno is an author and the industry expert on optimizing agency/client relationships and bringing these best practices to life through technology. Bruno and Brent discuss the evolution of his business, Agency Mania Solutio…

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Ep. 27 - (Part 2) 5 Customer Experience Mistakes You Don’t Know You’re Making w/ Jessica Noble 17:52

1+ y ago17:52

17:52

On this episode of the Professional Services Pursuit Podcast, we invite back the Head of Strategy and Managing Partner at Magnetic Customer Experience, Jessica Noble! In this continuation of our conversation with Jessica, Banoo dives into Jessica's book, 'The Five Customer Experience Mistakes you don't know you're making that are causing profit ero…

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Ep. 26 - (Part 1) Optimizing Customer and Employee Experience to Find Operational Excellence w/ Jessica Noble 25:56

1+ y ago25:56

25:56

Welcome to another insightful episode of the Professional Services Pursuit podcast! In this episode, we were lucky enough to sit down with one of the foremost experts in customer experience, Jessica Noble. In part 1 of this conversation Jessica and Banoo discuss what improving the customer experience looks like today and how improving both your emp…

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Ep. 25 - The Biggest PS Tech Challenges and How Vertical SaaS Is Creating Solutions w/ Charles Gustine 40:11

1+ y ago40:11

40:11

On this episode of The Professional Services Pursuit Banoo is joined by Charles Gustine, Brand Evangelist at Kantata. They discuss the findings from a new Forrester research study commissioned by Kantata and Salesforce that helps explain the importance of vertical SaaS, how it is helping professional services organizations solve critical problems a…

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Ep. 24 - Resource Management Automation Trends and Future Predictions w/ Randy Mysliviec 37:59

1+ y ago37:59

37:59

In this episode Brent is joined by Randy Mysliviec, the President and CEO of RTM Consulting and Managing Director of the Resource Management Institute (RMI). They explore the top trends emerging in the industry based on the RMI’s latest research report and Randy’s predictions for the future around resource automation management: The latest survey s…

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Ep. 23 - How to Set Your Professional Services Teams Up for Success w/ Carrie Young 24:24

1+ y ago24:24

24:24

Carrie Young, Vice President of Strategic Solutions at Cority, joins Banoo on the show to discuss how to most effectively utilize your employee base by implementing cross training and expanding the skill sets of your team. Carrie has extensive experience scaling PS organizations and managing demand against capacity and resource optimization. Additi…

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Ep. 22 - The Changing Labor Market & Impact of Shifting Talent Pools w/ Brent and Banoo 32:32

1+ y ago32:32

32:32

On this special episode of The Professional Services Pursuit, both of our hosts, Brent Trimble and Banoo Behboodi, sit down to discuss the different dimensions of the services industry as it pertains to talent and dive into some recent research on this topic. They also discuss why we are seeing more people taking a less traditional career path, and…

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Ep. 21 - How to Drive Growth and Adoption While Creating Customers for Life w/ Dave Yusuf 23:10

2y ago23:10

23:10

Joining us on the podcast is Dave Yusuf, Senior Vice President of Customer Success at Q2. With a successful background in CS and PS, along with many other roles in the services industry, Dave is well versed on the idea of a “customer for life”. Dave talks through the journey to success and the role implementation, support, customer success, and pro…

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Ep. 20 - Recruiting in the Digital Age, How to Build Relationships From Home w/ Sean Kogan 27:36

2y ago27:36

27:36

With his incredible experience in the professional services and recruiting industry, Sean Kogan, co-founder of Recruiting-In-Motion, has seen and heard it all. He shares his knowledge and the trends shaping the evolution of recruitment during this new work from home era. Some of the things discussed include: The impact of the pandemic on recruitmen…

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Ep. 19 - The Key to Growth, Scale and Success in a Networked Economy w/ Ray Grainger 32:34

2y ago32:34

32:34

Ray Grainger is the Executive Chairman of Kantata. He’s also a professional services leader who is on a mission to reinvent the way businesses deliver work. In this episode Brent and Ray discuss the importance of the networked economy and how it is evolving into a critical element of the IT revolution; Including: The evolution and importance of com…

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Ep. 18 - The Key Pillars of Effective Change Leadership w/ Peter Hadas 33:54

2y ago33:54

33:54

With over 20 years of experience leading change on enterprise-wide transformations, Peter Hadas specializes in providing leaders with practical, measurable solutions to adoption and sustainability challenges. In this episode Peter shares his top tips for managing transformational change, including: Change leadership Setting success criteria early o…

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Ep. 17 - Introducing Our New Co-Host, Banoo Behboodi! 5:12

2y ago5:12

5:12

Join us as we welcome in our newest co-host Banoo Behboodi to the Professional Services Pursuit podcast! Brent and Banoo sit down to discuss Banoo's business experience, her insights and what she is looking forward to most with her interviews. We also get to learn a bit more about her favorite books and why she is excited to ask her guests what the…

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Ep. 16 - The Power of More Strategic Pitches and Driving Organic Growth w/ Brent Hodgins 32:40

2y ago32:40

32:40

Author, keynote speaker, and Managing Director of Mirren Business Development, Brent Hodgins, joins us on the show to discuss the resilience of agencies and the major growth shifts happening in the industry right now; including: The lasting impact of the Pandemic on the Industry: Historic levels of growth Navigating the changing market conditions T…

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Kantata Podcasts

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