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Resident Retention and the "friendship factor" with Pete Kelly, Apartment Life
Manage episode 285711716 series 2870560
Content provided by Zego and Yolanda Muchnik. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Zego and Yolanda Muchnik or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How does the "friendship factor" increase retention and reduce operating costs? Pete Kelly from Apartment Life talks about their research and leadership around resident engagement and retention and how these factors positively impact multifamily operators.
45 episodes
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Manage episode 285711716 series 2870560
Content provided by Zego and Yolanda Muchnik. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Zego and Yolanda Muchnik or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How does the "friendship factor" increase retention and reduce operating costs? Pete Kelly from Apartment Life talks about their research and leadership around resident engagement and retention and how these factors positively impact multifamily operators.
45 episodes
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Similar to The Resident Experience Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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…
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…
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