It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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How to communicate with tenants like it's 2021 - not 2005 | Episode #010
Manage episode 291931817 series 2922945
Content provided by Voicescape. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Voicescape or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
❌ Poor customer communication/service = Poor reputation. If housing providers have learned anything over the last 12 months... It's the importance of *quality communication* with tenants. Communication that's: ✅ Proactive. ❌ Not reactive. ✅ Gentle. ❌ Not forceful. ✅ 24/7. ❌ Not 9-5. And a shining example of a housing provider with that *quality communication* is Citizen. Which is why for the upcoming episode of The Social Housing Podcast - we've brought on Steve Hayes... (Head of Comms at Citizen) To breakdown how they've proactively engaged with their 30,000 residents over the last year - by thinking more like Amazon rather than a "traditional housing provider"
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28 episodes
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Manage episode 291931817 series 2922945
Content provided by Voicescape. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Voicescape or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
❌ Poor customer communication/service = Poor reputation. If housing providers have learned anything over the last 12 months... It's the importance of *quality communication* with tenants. Communication that's: ✅ Proactive. ❌ Not reactive. ✅ Gentle. ❌ Not forceful. ✅ 24/7. ❌ Not 9-5. And a shining example of a housing provider with that *quality communication* is Citizen. Which is why for the upcoming episode of The Social Housing Podcast - we've brought on Steve Hayes... (Head of Comms at Citizen) To breakdown how they've proactively engaged with their 30,000 residents over the last year - by thinking more like Amazon rather than a "traditional housing provider"
…
continue reading
28 episodes
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Similar to The Social Housing Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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…
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1
Wholesaling Inc with Brent Daniels
Find distressed properties for pennies on the dollar and turn them for huge profits!
Let’s face it, Real estate education has lost the script. Everybody “claims” to have the secret sauce. They get you to sign up, get you to bite on a “magic” formula, but there’s no real tools to get there. There’s so much talk, no practical steps. It’s not instructional, it’s hype. The ideas aren’t focused on your success, it’s focused on theirs. Well, it doesn’t have to be that way. If you’ve been searching for a way to escape the rat race and achieve true financial freedom wholesaling real ...
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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…
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