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Why *Digitisation* Is Now More Important Than Ever For Housing Providers | Episode #011

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Content provided by Voicescape. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Voicescape or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
There's an abundance of software/technology available to housing providers nowadays: βœ… Housing management systems. βœ… Debt/rent collection softwares. βœ… Customer experience platforms. ...and while all of this tech is great and very useful. If you're unable to tie all of these systems together. And get them to speak to one another πŸ—£ You're likely: A) Making the customer journey more complex and difficult than it was before you actually implemented the tech πŸ€¦β€β™‚οΈ B) Not getting a "full picture view" of your tenancies because everything is operating in silos rather than together as a WHOLE. A.K.A. You're doing digitalisation NOT digitisation. Easy trap to fall into but a giant "inefficiency beast" if left alone.
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28 episodes

Artwork
iconShare
 
Manage episode 292871843 series 2922945
Content provided by Voicescape. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Voicescape or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
There's an abundance of software/technology available to housing providers nowadays: βœ… Housing management systems. βœ… Debt/rent collection softwares. βœ… Customer experience platforms. ...and while all of this tech is great and very useful. If you're unable to tie all of these systems together. And get them to speak to one another πŸ—£ You're likely: A) Making the customer journey more complex and difficult than it was before you actually implemented the tech πŸ€¦β€β™‚οΈ B) Not getting a "full picture view" of your tenancies because everything is operating in silos rather than together as a WHOLE. A.K.A. You're doing digitalisation NOT digitisation. Easy trap to fall into but a giant "inefficiency beast" if left alone.
  continue reading

28 episodes

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