It didnβt all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a βnice to haveβ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Why *Digitisation* Is Now More Important Than Ever For Housing Providers | Episode #011
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Manage episode 292871843 series 2922945
Content provided by Voicescape. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Voicescape or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
There's an abundance of software/technology available to housing providers nowadays: β
Housing management systems. β
Debt/rent collection softwares. β
Customer experience platforms. ...and while all of this tech is great and very useful. If you're unable to tie all of these systems together. And get them to speak to one another π£ You're likely: A) Making the customer journey more complex and difficult than it was before you actually implemented the tech π€¦ββοΈ B) Not getting a "full picture view" of your tenancies because everything is operating in silos rather than together as a WHOLE. A.K.A. You're doing digitalisation NOT digitisation. Easy trap to fall into but a giant "inefficiency beast" if left alone.
…
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28 episodes
MP3•Episode home
Manage episode 292871843 series 2922945
Content provided by Voicescape. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Voicescape or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
There's an abundance of software/technology available to housing providers nowadays: β
Housing management systems. β
Debt/rent collection softwares. β
Customer experience platforms. ...and while all of this tech is great and very useful. If you're unable to tie all of these systems together. And get them to speak to one another π£ You're likely: A) Making the customer journey more complex and difficult than it was before you actually implemented the tech π€¦ββοΈ B) Not getting a "full picture view" of your tenancies because everything is operating in silos rather than together as a WHOLE. A.K.A. You're doing digitalisation NOT digitisation. Easy trap to fall into but a giant "inefficiency beast" if left alone.
…
continue reading
28 episodes
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