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Providing The Best Customer Experience With Maddy Martin

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Manage episode 282192013 series 2579622
Content provided by Larry Weinstein, CPA, The CPA for Lawyers, Larry Weinstein, CPA, and The CPA for Lawyers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Larry Weinstein, CPA, The CPA for Lawyers, Larry Weinstein, CPA, and The CPA for Lawyers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Above any product or service, people usually value customer experience the most. Even with great offers, they will probably look for better prospects if their questions or concerns are not entertained. With that in mind, entrepreneurs look into two areas for better customer retention: the intake process and referrals. Larry Weinstein, CPA sits down with Maddy Martin, the Head of Growth and Education at Smith.ai. Together, they talk about closing the feedback loop and considering your chosen demographic during the intake process, and why it is important to publicize your referrals to grow your connections. Maddy also explains the integrated communication services they provide at Smith.ai, particularly for solo businesses and law firms.

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66 episodes

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iconShare
 

Archived series ("Inactive feed" status)

When? This feed was archived on November 27, 2022 22:47 (1y ago). Last successful fetch was on September 02, 2022 08:57 (1+ y ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Manage episode 282192013 series 2579622
Content provided by Larry Weinstein, CPA, The CPA for Lawyers, Larry Weinstein, CPA, and The CPA for Lawyers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Larry Weinstein, CPA, The CPA for Lawyers, Larry Weinstein, CPA, and The CPA for Lawyers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Above any product or service, people usually value customer experience the most. Even with great offers, they will probably look for better prospects if their questions or concerns are not entertained. With that in mind, entrepreneurs look into two areas for better customer retention: the intake process and referrals. Larry Weinstein, CPA sits down with Maddy Martin, the Head of Growth and Education at Smith.ai. Together, they talk about closing the feedback loop and considering your chosen demographic during the intake process, and why it is important to publicize your referrals to grow your connections. Maddy also explains the integrated communication services they provide at Smith.ai, particularly for solo businesses and law firms.

Love the show? Subscribe, rate, review, and share!

Join the Successful Lawyers Podcast Community today:

  continue reading

66 episodes

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