VRS083 – A week in the life of a vacation rental manager

The Vacation Rental Success Podcast: Property Management | Marketing | Passive Income | Heather Bayer

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9y ago 38:07

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Happy Canada Day! (and US Independence Day in a few days)

I love this time of year and the pride I feel as a ‘New Canadian’ but I do have a price to pay as the CEO of a Vacation Rental Management agency as the green flag is lowered on our high season. The festivities pass all too quickly and the memories fade but as each June comes around, it all comes flooding back just how busy we are the last two weeks of the month and the beginning of July.

From last minute bookings to over-occupancy requests, myriad questions and check-in issues to post rental claims and maintenance problems, our staff of seven is pretty much on the go from start of business until the end of the day.

And this is just the beginning of the season for our small vacation rental management company.

In this episode I give you some insight into how we manage all the different activities, the things that happen every day that have the potential to throw us a curveball, and how we go about keeping up the personal connection with our guests and owners.

Tweet: Check out ‘A Week In The Life Of A #VacationRental Manager’ with @CottageGuru Great Stuff! http://ctt.ec/16ow2+ pic.twitter.com/9TYtK3zz47

I’m sharing with you:

why our rental demographic makes screening essential
the most common check-in complaint
the importance of keeping the neighbours happy
the reasons we speak to most of our guests before they book
the one word, and the phrase that raises the most red flags
why our annual law-student hire is the best move we ever made
how we recognize serial complainers and what we do about it
the impact of the weather (you’ll understand why I obsess over it!)

……and above all I share my love of the job!

If you liked this podcast we would really appreciate it if you could leave a review for us on iTunes. You can do this by clicking on the icon below. This will open itunes and direct you to the Vacation Rental Success Podcast. Here you can review and subscribe.
Many thanks for listening.

50 episodes