How is the weather in your kingdom?

The View From The Top with Aaron Walker

Welcome to the View from the Top podcast, Season 2. In today’s show, Aaron Walker interviews Dan Cockerell on “How is the weather in your kingdom?”

We hope you enjoy the podcast. All the highlights, resources, and next steps can be found below.

Listen to the full episode here and learn more at viewfromthetop.com.

Dan Cockerell has held various management and executive operations roles at the Walt Disney World Resort, both in the theme parks and resort hotels, and was the sixth executive to hold the position of Vice President, Magic Kingdom since the park opened in 1971. He earned his MBA in 2001 at the Crummer School of Business at Rollins College.Dan puts great value on spending time in the operation and frequently spent time in the park, assisting cast members and interacting with guests. He believes that building relationships is critical for leadership success, and his approachability in the workplace is a testament to his people-first philosophy.In addition to his operational responsibilities, Dan Cockerell has been a keynote speaker for the world-renowned Disney Institute for 18 years. He has addressed open-enrollment participants as well as attendees in customized programs including the USAA Bank, General Motors, the U.S. Department of State, the U.S. Army, the Southern Methodist University Business School, Porsche A.G., and United Airlines. He also participated in the Sodexo Quality Life Worldwide Conference Panel, moderated by Arianna Huffington, in 2015.Dan provides customized, authentic presentations, focusing on leadership and management practices, drawing upon his extensive Disney career with relevant examples and inspiring storytelling.

Show Highlights:

• Dan learned hospitality through osmosis at Marriott and Disney
• Integrating the important aspects of Disney and bringing that to a new culture
• Dan’s non-negotiable quality standards
• Moving from How to Why
• Tips for letting go at sa world-class environment like Disney
• The key to great customer service is starting with your staff
• Building a “guest-centric” approach
• Where entrepreneurs are failing these days
• Why Dan goes to the desert for vacation
• Checking the weather in your organization
• 3 tips to creating a positive environment in your organization

“Rest and relaxation is the key to better performance.”

-Dan Cockerell

Resources:

• 12 Tips to Being Happy and Successful in Life

• Dan’s website

“If it’s in your head, that doesn’t mean your employees know it.”

-Dan Cockerell

Take Action … Next Steps from the Show

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