Under the Hood with Andrew Miller CEO: Navigating Motability's Road Ahead

The Way We Roll

Our guest is Andrew Miller, the Chief Executive Officer of Motability Operations (MO). Many of you will know of this unique organisation. Indeed, some of you will be customers.
The Motability Scheme leases cars, powered wheelchairs and scooters to more than 700,000 disabled people in the UK. It is the largest car fleet in the UK. Andrew heads up the scheme's delivery, ensuring customers have a range of affordable options to stay mobile and ensuring the company stays on the right financial road.
It’s not an easy job with many challenges. The switch to electric vehicles is well underway, and it disproportionately impacts disabled people in terms of access, charging accessibility and price. As MO buys and sells 200,000 cars a year, small price fluctuations can significantly impact the financial model. Still, they must also maintain a consistent offering to their customers. Stakeholders aren’t just scheme customers; there’s the oversight from the Motability Foundation, successive governments, and the press, which often take an interest.
In an open conversation, we explore with Andrew the biggest challenges in the recent past and what the future looks like. Although he may be highly experienced in finance and business, he’s new to disability, and we check in with him to see how he is getting on.
Links:
Andrew Miller background

Motability Scheme website

How the scheme works

Motability Operations corporate website

Motability Foundation