It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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Episode 216: The Normalization of Rudeness
Manage episode 426686577 series 2875977
Content provided by CX of M Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX of M Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today's UX circles, newcomers to the discipline are encouraged to send cold requests to experienced people for assistance and/or jobs. This is done without sensitivity and empathy towards those receiving the requests and people think it's normal. It's time for this type of behavior to end. In this episode, Darren takes time to explain one such interaction, the social inappropriateness associated with such requests, AND what should be done instead. Tune in for the exposé and to understand what's actually being enabled in our community!
#ux
#podcasts
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#worldofux
#worldoux
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Visit the UX Uncensored blog at https://uxuncensored.medium.com.
Get your specialized UX merchandise at https://www.kaizentees.com.
219 episodes
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Manage episode 426686577 series 2875977
Content provided by CX of M Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX of M Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today's UX circles, newcomers to the discipline are encouraged to send cold requests to experienced people for assistance and/or jobs. This is done without sensitivity and empathy towards those receiving the requests and people think it's normal. It's time for this type of behavior to end. In this episode, Darren takes time to explain one such interaction, the social inappropriateness associated with such requests, AND what should be done instead. Tune in for the exposé and to understand what's actually being enabled in our community!
#ux
#podcasts
#cxofmradio
#cxofm
#realuxtalk
#worldofux
#worldoux
Check out the new World of UX website at https://www.worldoux.com.
Visit the UX Uncensored blog at https://uxuncensored.medium.com.
Get your specialized UX merchandise at https://www.kaizentees.com.
219 episodes
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Similar to The World of UX with Darren Hood
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
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