))
TheCSQuest
Mark all (un)played …
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on February 27, 2024 04:12 (
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage series 3549131
Content provided by TheCSQuest. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TheCSQuest or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
A quest for the truth about customer service-- the good, the bad and the exceptional.
We believe there is a chasm between company’s efforts and customer’s experience when it comes to service. Studies show 80% of CEOs believe they differentiate themselves when it comes to customer service while only 20% of customers agree. That massive statistical difference is based in a lack of truth. Companies don’t know what they’re doing for their customers at the highest levels and customer’s expectations are confused as to what should truthfully be provided to them in a world of Amazon has no phone number… anywhere… ever… This podcast is to seek out that truth and find some uncommon insights as to how we can bring it back or infuse it for the first time in many cases into the relationship between provider of product and consumer of product. Our quest to find the truth, shine the light on the lies and celebrate those who are killing it both as givers and receivers of customer service.
One episode
Share
