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Building a Culture of Customer Success
Manage episode 340910022 series 3294884
Content provided by William Belcher & Valerio Bianconi, William Belcher, and Valerio Bianconi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by William Belcher & Valerio Bianconi, William Belcher, and Valerio Bianconi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Valerio and William are joined by Bassam Khoreich - Bassam has been a CSM for a number of years and is a vocal and passionate member of the global Customer Success community.
We discuss the ins and outs of building a culture of CS within your own organization, some things that work well, and from the perspective of a candidate for a CSM role, how you can tell if your potential employer truly understands CS before you join them.
Tune in for a great discussion!
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