#21 - Mastering Amazon Account Health: How To Stay Afloat in the Amazon Sea!
Manage episode 416003097 series 3566824
Embark on a journey to the heart of Amazon selling success with Velocity Pete, and the seasoned Amazon mavens, Lisa and Eric, as we unravel the mysteries of maintaining a gleaming account health status. Imagine hitting a home run in your business every day; we're here to coach you through the bases of deciphering the account health page, dodging the anxiety-inducing 'red flags,' and setting up your dashboard to keep those dreaded alerts at bay. With the insight scoop from Lisa and Eric, you'll be equipped to navigate both Seller and Vendor Central like a pro, keeping your operations smooth and the Amazon watchdogs at a friendly distance.
Let's switch gears and talk performance—customer service performance, that is. It's not just about shipping fast; it's about shipping smart. We tackle the nitty-gritty of seller feedback versus product reviews and lay out a game plan for turning A to Z guarantee claims from potential pitfalls into opportunities for brand loyalty touchdowns. Plus, get the insider play-by-play on optimizing your shipping process, from the need for a bulletproof API to mastering the 'promise gap' without breaking a sweat. Lisa and Eric are here to help you perfect your shipping strategy, ensuring that your packages—and your reputation—arrive on time, every time. Tune in, and let's ensure your Amazon seller account is the MVP of the marketplace!
Chapters
1. #21 - Mastering Amazon Account Health: How To Stay Afloat in the Amazon Sea! (00:00:00)
2. Amazon Account Health Metrics Explained (00:00:10)
3. Account Health and Customer Service Performance (00:11:56)
4. Maximizing Account Health Through Shipping (00:24:21)
38 episodes