Empathy in a Post-Pandemic Workplace with Heather McGowan

What's Next! with Tiffani Bova

Welcome to the What's Next! Podcast with Tiffani Bova.

This week I’m thrilled to bring you an episode of What’s Next! Podcast with a leading voice on the Future of Work, Heather McGowan.

Heather’s groundbreaking approach to learning has made employees more fulfilled and innovative, leaders more potent and empathetic, and businesses more effective at reaching their goals in a rapidly evolving market.

Her new book is called The Empathy Advantage, which she wrote with her coauthor, Kris Shipley.

THIS EPISODE IS PERFECT FOR… anybody who wants to lead with empathy and infuse it into their culture.

TODAY’S MAIN MESSAGE… during the pandemic, we saw a natural rise in empathy in professional settings - we were compassionate, we checked in on each other, we were human - and it worked. We sustained strong performance and economic growth, only seeing a decline in the post-pandemic quarters. Heather digs into what exactly we tapped into during the pandemic and explains why we need to bring that type of empathy back.

WHAT I LOVE MOST… the reminder to show empathy toward the leaders we’re expecting it from. Many of them were brought up in a very different environment than the one in which we're asking them to lead and they were rewarded for behaviors that we're now punishing.

Running Time: 28:21

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Official Website

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Heather’s Book:

The Empathy Advantage