Best Mark Costes Podcasts (2024)

1
2051: Vision, Accountability, & Mental Health Pt. 1 34:29

2h ago34:29

34:29

On today’s 2-part episode, we have Melinda Heryford, a practice management consultant with over three decades of experience in dentistry. Melinda shares her journey from starting in the clinical side of dentistry to becoming a leader in practice management, focusing on how to improve business operations and create more quality time for dental profe…

1
2050: Building a Mega Dental Practice Pt. 2 30:52

4h ago30:52

30:52

On today’s 2-part episode with Dr. Bill Keith, we dive deeper into the challenges of maintaining a positive culture within a large dental practice. Dr. Keith shares insights on how to ensure team members feel valued, the importance of leadership presence, and the role of team-building activities. The discussion also revisits the real estate and fin…

1
2049: Building a Mega Dental Practice Pt. 1 32:56

7h ago32:56

32:56

On today’s 2-part episode, Dr. Bill Keith shares his remarkable journey from an accounting and finance background to becoming the owner and operator of a mega dental practice. Dr. Keith discusses the challenges and strategic decisions involved in expanding his father's dental practice, including the critical role of real estate in his growth strate…

1
2048: Revolutionizing the Future of Work 49:11

22h ago49:11

49:11

On today’s episode, Mark sits down with the dynamic Co-CEOs and Co-Founders of GoTu, Cary Gahm and Edward Thomas. GoTu is a cutting-edge software company based in Miami that is making waves in the tech industry by transforming how we think about and approach the future of work. Cary and Edward share their journey from the initial idea to the creati…

1
2047: HR: Why NOT to Do it Yourself 19:16

4d ago19:16

19:16

On today’s episode, recorded at Voices of Dentistry 2023, Dr. Mark Costes sits down with Paul Edwards, the founder of CEDR HR Solutions, to delve into the critical role his company played during the pandemic. Paul shares insights on how CEDR HR Solutions expertly navigated complex HR issues that arose during this challenging time, including layoffs…

1
2046: Behind the Camera Pt. 2 25:13

5d ago25:13

25:13

On today’s 2nd part episode, we continue our conversation with Steve Hollingsworth, founder of Enlightening Media. We discuss the importance of personal development and continuous learning for the success and retention of team members at the Dental Success Institute (DSI). Steve shares his experiences with a video production consultancy, drawing pa…

1
2045: Behind the Camera Pt. 1 29:08

6d ago29:08

29:08

On today’s 1st of a 2-part episode, we dive into the fascinating journey of Steve Hollingsworth, founder of Enlightening Media. Starting from his early beginnings in video production, Steve shares how he transitioned from making skateboarding videos to managing a public access TV station at a remarkably young age. We also delve into Steve's musical…

1
2044: Inside the Operations of the Dental Success Companies Pt. 2 25:27

7d ago25:27

25:27

On today’s 2nd part episode, Kay discusses the importance of having robust systems in place to ensure efficiency and minimize the need for micromanagement. She shares her experience implementing a travel preference checklist that has streamlined Mark’s extensive travel schedule, ensuring all preferences are met and reducing stress. The conversation…

1
2043: Inside the Operations of the Dental Success Companies Pt. 1 39:52

8d ago39:52

39:52

On today’s 1st of 2-part episode, we have a special guest, Kay Lange, the President of the Dental Success Companies. As Kay enters her eighth year with the company, Mark reflects on her journey from a personal assistant to her current role. Kay shares her unique story of joining the team through a Craigslist ad, emphasizing the importance of determ…

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2042: Colorado Surgical Institute and Innovations in Dental Education 39:43

11d ago39:43

39:43

On today’s episode, we have Chris Richards, the executive director of the Colorado Surgical Institute (CSI). With a background in operations, leadership, and marketing, Chris shares insights on how he transitioned into the dental world and the impact of his work at CSI. They discuss the growth of CSI, the logistics of running large-scale dental cou…

1
2041: When to Bring on an Associate Pt. 2 23:23

12d ago23:23

23:23

On today’s 2nd part of a 2-part episode, "When to Bring on an Associate," Ashlee Hirschfeld, Dr. Summer Kassmel, and Mark Costes continue their exploration into the critical aspects of integrating a new associate into a dental practice. The discussion begins with the process of introducing an associate, emphasizing the importance of identifying key…

1
2040: When to Bring on an Associate Pt. 1 41:20

13d ago41:20

41:20

On today’s 1st of 2-part episode, "When to Bring on an Associate," Ashlee Hirschfeld, Dr. Summer Kassmel, and Mark Costes delve into the critical considerations for dental practice owners contemplating the addition of an associate. The discussion underscores the importance of initiating the process early, noting that many doctors tend to delay due …

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2039: Inside Epic Dental 39:51

14d ago39:51

39:51

On today’s episode, we're excited to have Donald and Monica Bailey, the founders of Epic Dental, join us. They are passionate about cavity prevention and the benefits of xylitol, a natural sweetener known for its dental health benefits. Epic Dental offers products like gum, mints, toothpaste, and mouthwash, all containing xylitol to help reduce the…

1
2038: Maximizing Practice Success 43:18

15d ago43:18

43:18

On today’s episode, we have an old friend and a highly successful practice owner, Dr. Spencer Greer, joining us. Spencer owns Mid Columbia Dental, located in Kennewick and Pasco, Washington. He is an award-winning dentist and an authority in implant dentistry, certified in conscious sedation. In his free time, Spencer enjoys surfing, golfing, sleep…

1
2037: Numbers That Matter Pt. 2 32:22

18d ago32:22

32:22

On today’s episode, we have this part two episode, with our guests concluding an enlightening discussion on crucial practice metrics. They delve into the importance of expanding capacity before investing heavily in marketing to avoid misleading results. They highlight reactivating existing patients and managing attrition before ramping up marketing…

1
2036: Numbers That Matter Pt. 1 36:12

20d ago36:12

36:12

On today’s episode, we have a two-part series featuring Ashlee Hirschfeld, DSI Black Belt coach, Summer Kassmel, and DSI analytics expert Jake Conway. They dive into the crucial numbers that matter in dental practices. In part one, the discussion centers on how dentists rely on metrics to guide their decisions. They address common struggles and opp…

1
2035: Collapsing Time 34:51

21d ago34:51

34:51

On today’s episode, we have a clip from a recent Dental Success Summit in Scottsdale, Arizona, where Mark elaborates on the Systemization Jumpstart. He discusses the best ways to initiate systemization in your practice and build a strong foundational infrastructure. Mark covers the End of Day Protocol, explaining its rationale and steps for impleme…

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2034: When It's Done Pt. 2 26:20

22d ago26:20

26:20

On today’s episode, we wrap-up with part two of a two-part episode. If you haven't listened to part one of the "When It's Done" episode, make sure to go back and listen to it first. It will make a whole lot more sense. Today, we are going to focus on the entire workshopping exercise that we call the Ideal Practice Exercise. This exercise provides y…

1
2033: When It's Done Pt. 1 23:16

23d ago23:16

23:16

On today’s episode, we have a mastermind meeting we had in 2019 in San Diego. We delved into a powerful visualization exercise, exploring what your practice could look like when you transition out of clinical dentistry. In this first part of a two-part series, Mark discusses two of his favorite mentors, Vince Lombardi and John Wooden, emphasizing t…

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2032: Decoding Hard Conversations 39:22

26d ago39:22

39:22

On today’s episode, we delve into the intricate art of decoding hard conversations. Alastair emphasizes that the number of challenging dialogues you are willing to engage in is a key determinant of success in any area of life, be it personal relationships or business endeavors. Sharing insights drawn not from textbooks but from personal missteps, A…

1
2031: Reflections on Giving Back 42:50

27d ago42:50

42:50

On today’s episode, we have Dr. Aaron Nicholas. Fresh from their annual mission trip to the Dominican Republic, they share reflections on their experiences in San Jose de Acoa and the surrounding villages. This trip, which has been running for 42 years, remains a highlight for both Mark and Aaron, who have found renewed perspectives and gratitude u…

1
2030: Balancing Art, Dentistry, & Community 41:55

27d ago41:55

41:55

On today’s episode, we have Dr. Arti Jagirdar, who brings a unique and inspiring story to the podcast. Dr. Jagirdar shares her journey from being encouraged to pursue a medical career to discovering her passion for dentistry through a high school program. Her story takes a creative turn as she explores art school before ultimately finding her way b…

1
2029: Concepts & Reporting Review Pt. 2 42:25

30d ago42:25

42:25

On today’s episode, we wrap up with Jake Conway, founder of Custom Practice Analytics. If you haven't listened to part one, be sure to go back and listen to it for a better understanding of the concepts discussed. In part two, Jake delves into strategies for improving revenue in the hygiene department. He discusses setting ideal perio percentages, …

1
2028: Concepts & Reporting Review Pt. 1 37:35

1M ago37:35

37:35

On today’s episode, Jake Conway, founder of Custom Practice Analytics, presents his presentation at a mastermind meeting in Charlotte, North Carolina, where he shared key insights on financial management for dental practices. Jake emphasizes the importance of understanding and utilizing financial reports, explaining key terms like overhead, fixed c…

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2027: Are You Sure It's Time To Panic? Pt. 2 34:07

1M ago34:07

34:07

On today’s episode, Dr. Summer Kassmel continues her discourse on empowering leadership within dental practices from her presentation at DSS 2024. She delved into the importance of audit systems in maintaining the integrity of office protocols, stressing the need for regular checks to ensure consistency and accountability. Dr. Kassmel explained how…

1
2026: Are You Sure It's Time To Panic? Pt. 1 37:50

1M ago37:50

37:50

On today’s episode, we are thrilled to bring you insights from Dr. Summer Kassmel's presentation titled "Creating a Leadership Team". Dr. Kassmel, who has over a decade of experience and multiple roles including CEO of Castle Peak Dental and Avon Dental, shares her journey in the dental field and the pivotal role of creating a strong leadership tea…

1
2025: From Basketball to Dentistry 44:07

1M ago44:07

44:07

On today’s episode, Mark sits down with Dr. Thomas Fow, a Scottsdale, Arizona native with a unique and inspiring journey to dentistry. Dr. Fow, who initially focused on basketball, was recruited to play at the United States Air Force Academy where he earned his BS in Biology and served as an orbital engineer for the Air Force. Despite his impressiv…

1
2024: Being Inefficient Pt. 2 39:41

1M ago39:41

39:41

On today’s episode, we have the second half of the 2-parts from Dr. Aaron Nicholas' presentation at the Mastermind event for the Dental Success Institute (DSI) in June 2024, Dr. Nicholas delved deeper into strategies for enhancing efficiency in dental practices. He began by stressing the importance of writing down and analyzing procedures to identi…

1
2023: Being Inefficient Pt. 1 33:06

1M ago33:06

33:06

On today’s episode, we have the first of 2-parts from Dr. Aaron Nicholas' presentation at the recent Mastermind event for the Dental Success Institute (DSI) in June 2024, Dr. Nicholas delved into several critical aspects of achieving success in dental practices. He began by emphasizing the importance of implementation and the need to overcome excus…

1
2022: Building Trust & Systems 50:03

1M ago50:03

50:03

On today’s episode, we’re joined by recurring guest Sydney Robinson, the Executive Director of the Dental Success Network. The conversation touches on common themes within the network and Sydney's insights from her experience as a traveling consultant. Sydney and Mark discuss the current trends in the dental industry, including the rise of de novo …

1
2021: Hygiene Strategies 49:38

1M ago49:38

49:38

On today’s episode, Mark sits down with Rachel Wall, RDH and CEO of Inspired Hygiene. Rachel shares insights from her 30-year career as a clinical hygienist and hygiene productivity coach, discussing her journey from starting Inspired Hygiene in 2004 to building a successful coaching firm. The conversation touches on the triple win approach of Insp…

1
2020: The CEO Effectiveness Assessment 16:40

1M ago16:40

16:40

On today’s episode, Mark delivers a concise yet impactful discussion on the CEO effectiveness assessment. The focus is on establishing objective baselines for leadership, culture, and systemization in dental practices. He emphasizes that the best leaders maintain a keen awareness of their operation's performance through various measurable data poin…

1
2019: Morning Huddles That Matter Pt. 2 34:34

1M ago34:34

34:34

On today’s episode, we have the second half of the 2-parts from Dr. Ben Kacos' presentation on "Morning Huddles That Matter" at the Mastermind event, he emphasized the importance of reviewing Key Performance Indicators (KPIs) during morning huddles. This practice helps measure and report on daily performance, new patient flow, reappointment rates, …

1
2018: Morning Huddles That Matter Pt. 1 30:02

1M ago30:02

30:02

On today’s episode, we have the first half of 2-parts from Dr. Ben Kacos' presentation titled "Morning Huddles That Matter" at the Mastermind event, he delved into the crucial role of morning huddles in energizing the team and setting a positive tone for the day. He underscored the importance of leadership in maintaining high energy levels and ensu…

1
2017: The Paradox of Personal Investment 23:19

2M ago23:19

23:19

On today’s episode, we have a quick but impactful episode, titled "The Paradox of Personal Investment," Dr. Costes shares highlights from his recent keynote presentation at the mastermind meeting in Charlotte. Mark discusses the common stories we tell ourselves to justify why we don't take ownership of our personal marketplace. He delves into the p…

1
2016: 6 Ways to Make People Like You 19:04

2M ago19:04

19:04

On today’s episode, we're diving into a recent mastermind meeting with our elite practice mastermind private coaching members. The focus of the discussion was on conversation, rapport building, and building trust quickly. Mark referenced Dale Carnegie's iconic book, "How to Win Friends and Influence People," specifically the section titled "Six Way…

1
2015: Rallying the Team around Systemization 35:47

2M ago35:47

35:47

On today’s episode, from the recent DSI Mastermind, Dr. Addison Killeen delivered an insightful presentation titled "Rallying the Team around Systemization." Addison highlighted the critical importance of systemization in dental practices, stressing that achieving over 80% systemization can lead to substantial increases in both profitability and ef…

1
2014: Insights & Foundations 48:22

2M ago48:22

48:22

On today’s episode, Mark is on the ZenOne Podcast with Tiger Safarov and delves into various topics, starting with his experiences in dental practice management and the importance of establishing a solid foundation before expanding. Dr. Costes emphasizes the value of building redundancies in dental practices to ensure true freedom for practitioners…

1
2013: From Practice to Mission 47:29

2M ago47:29

47:29

On today’s episode, Mark sits down with his great friend, Dr. Aaron Nicholas, the original black belt coach of the Dental Success Institute (DSI). Dr. Nicholas has been a significant contributor to the DSI community for over 12 years and recently delivered a keynote presentation at the Elite Practice Mastermind meeting in Charlotte, North Carolina.…

1
2012: Becoming a World-Class CEO 26:40

2M ago26:40

26:40

On today’s episode, Mark shares insights from his recent presentation at the Elite Practice Mastermind meeting in Charlotte, North Carolina. Dr. Costes emphasizes the importance of focusing on the personal evolution required to achieve primary goals rather than the goals themselves. He delves into the significance of pattern recognition, problem-so…

1
2011: Integrating Implant Surgery into a General Dental Practice Pt. 2 32:30

2M ago32:30

32:30

On today’s episode, we continue with Mark, Chris Richards, and Dr. Taher Dhoon, as they delve deeper into the intricacies of establishing a successful implant-based dental practice. Learn advanced marketing techniques, patient follow-up strategies, and the significance of personalized patient care. Discover the value of ongoing mentorship and how t…

1
2010: Integrating Implant Surgery into a General Dental Practice Pt. 1 37:14

2M ago37:14

37:14

On today’s episode, join host Mark as he welcomes Chris Richards, Executive Director, and Dr. Taher Dhoon, an esteemed surgeon from the Colorado Surgical Institute (CSI), for an in-depth discussion on transforming your dental practice by integrating implants. This episode is packed with actionable insights on how to create a successful implant-base…

1
2009: Integration & Data Management Pt. 2 33:01

2M ago33:01

33:01

On today’s episode, Mark and Clint Berry delve deeper into the fascinating world of dental software. They begin by explaining the origin and meaning behind the name "Kolla," which is Greek for "glue," symbolizing the company's mission to seamlessly integrate various software solutions. Clint elaborates on Kolla's primary function, which is to assis…

1
2008: Integration & Data Management Pt. 1 26:42

2M ago26:42

26:42

On today’s episode, we welcome Clint Berry, the founder and former CTO of Weave, who is now venturing into a new dental software company called Kolla. Clint recounts the humble beginnings of Weave, from a modest setup at a seminar in Destin, Florida, to becoming a major player in dental practice management software. Clint shares insightful anecdote…

1
2007: Achieving Top-Notch Customer Service Pt. 2 27:11

2M ago27:11

27:11

On today’s episode, we have the 2nd half of our two-part episode with Ashlee Hirschfeld and Summer Kassmel, delving into the intricacies of strategic scheduling in dental practices. They discuss the critical role of scheduling coordinators in setting high goals, prioritizing high-production appointments, and efficiently utilizing resources to maxim…

1
2006: Achieving Top-Notch Customer Service Pt. 1 26:10

2M ago26:10

26:10

On today’s episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled “Achieving Top-Notch Customer Service,” Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental practices, focusing on innovative hiring and training methods. Ashlee and Su…

1
2005: From Startup to Success 46:15

2M ago46:15

46:15

On today’s episode, we have Black Belt coach, Dr. Chris Green. Dr. Green is a dynamic and accomplished dentist who founded Green Dental Care in 2018. His practice has seen rapid growth thanks to his meticulous research and extensive preparations, allowing him to reduce his clinical commitments to just three days per month. In 2023, the practice's v…

1
2004: Maximizing Wealth Through Strategic Investments Pt. 2 27:19

2M ago27:19

27:19

On today’s episode, we continue our Part 2 of our discussion with Troy Eckard on the Dentalpreneur podcast! In this episode, we delve into a non-windfall case study, which will resonate with many listeners who haven't experienced a significant liquidation event but are still earning substantial incomes. We discuss the scenario of a dental professio…

1
2003: Maximizing Wealth Through Strategic Investments Pt. 1 33:43

2M ago33:43

33:43

On today’s episode, we welcome Troy Eckard to the podcast. Troy has nearly four decades of experience exclusively focused on domestic oil and gas, making him a top expert in his field. His family-owned energy company, Eckard Enterprises, represents 1800 high-net-worth partners with over $850 million in assets under management, including mineral rig…

1
2002: Creating A Leadership Team Pt. 2 33:36

2M ago33:36

33:36

On today’s episode, Dr. Summer Kassmel continues her discourse on empowering leadership within dental practices from her presentation at DSS 2024. She delved into the importance of audit systems in maintaining the integrity of office protocols, stressing the need for regular checks to ensure consistency and accountability. Dr. Kassmel explained how…

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