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EP. 45 - How Customer Success Can Create Better Alignment w/ Nick Mehta

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Manage episode 272616589 series 1949009
Content provided by Jeff Davis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeff Davis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today's episode, I talk with Nick Mehta, CEO of Gainsight which is a customer success company that offers businesses everything they need to retain customers and drive company growth. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. In our conversation we discuss:
  • Why sales is no longer a one-time activity
  • The role customer success plays in accelerating growth
  • Triggers that indicated that more attention needs to be paid to customer success in your organization
  • How Marketing and customer success should work together to optimize results
  continue reading

45 episodes

Artwork
iconShare
 
Manage episode 272616589 series 1949009
Content provided by Jeff Davis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeff Davis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today's episode, I talk with Nick Mehta, CEO of Gainsight which is a customer success company that offers businesses everything they need to retain customers and drive company growth. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. In our conversation we discuss:
  • Why sales is no longer a one-time activity
  • The role customer success plays in accelerating growth
  • Triggers that indicated that more attention needs to be paid to customer success in your organization
  • How Marketing and customer success should work together to optimize results
  continue reading

45 episodes

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