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Manage episode 272616589 series 1949009
By Jeff Davis. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
In today's episode, I talk with Nick Mehta, CEO of Gainsight which is a customer success company that offers businesses everything they need to retain customers and drive company growth. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. In our conversation we discuss:
- Why sales is no longer a one-time activity
- The role customer success plays in accelerating growth
- Triggers that indicated that more attention needs to be paid to customer success in your organization
- How Marketing and customer success should work together to optimize results