Culips English Podcast: Practical English Learning Made Fun Learn and Explore: Join Culips for an exciting English learning journey. Our podcast focuses on teaching English idioms, slang, and phrasal verbs through fun and engaging conversations. Each episode helps you master English for real-life situations. Unique Learning Experience: Culips stands out by blending language skills with cultural insights. Our diverse hosts make learning relatable, covering a variety of everyday topics. You’ll ...
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Using UX for CX with Monica Deshpande
Manage episode 276304039 series 2665503
Content provided by Avantika University. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Avantika University or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
There is always a debate between customer experience (CX) and user experience (UX). The term UX has been around for a bit longer than CX. on the other hand, CX is a newer concept that has only started to gain recognition in the past twelve years or so. Both UX and CX are crucial for brand success—so what’s the difference between the two, and how do they complement each other? In this episode, we interact with Monica Deshpande, UX Practice Head, and Director at Capgemini. She is a versatile User Experience Professional and business practice leader with more than 20 years of experience in the IT Industry. She has adapted and promoted LEAN UX in the IT Services and strategized Agile UX for multi-channel delivery. Let's know more about her journey and experiences in the latest episode of "Avantika Designeering Series", “Using UX For CX”. You can connect with Monica on Twitter @monicadeshpande. Don't forget to subscribe to our show and share your comments on ads@avantika.edu.in
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Manage episode 276304039 series 2665503
Content provided by Avantika University. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Avantika University or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
There is always a debate between customer experience (CX) and user experience (UX). The term UX has been around for a bit longer than CX. on the other hand, CX is a newer concept that has only started to gain recognition in the past twelve years or so. Both UX and CX are crucial for brand success—so what’s the difference between the two, and how do they complement each other? In this episode, we interact with Monica Deshpande, UX Practice Head, and Director at Capgemini. She is a versatile User Experience Professional and business practice leader with more than 20 years of experience in the IT Industry. She has adapted and promoted LEAN UX in the IT Services and strategized Agile UX for multi-channel delivery. Let's know more about her journey and experiences in the latest episode of "Avantika Designeering Series", “Using UX For CX”. You can connect with Monica on Twitter @monicadeshpande. Don't forget to subscribe to our show and share your comments on ads@avantika.edu.in
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Similar to Avantika Designeering Series
Culips English Podcast: Practical English Learning Made Fun Learn and Explore: Join Culips for an exciting English learning journey. Our podcast focuses on teaching English idioms, slang, and phrasal verbs through fun and engaging conversations. Each episode helps you master English for real-life situations. Unique Learning Experience: Culips stands out by blending language skills with cultural insights. Our diverse hosts make learning relatable, covering a variety of everyday topics. You’ll ...
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