Governing the Social Media City

Berkman Klein Center for Internet and Society: Audio Fishbowl

The past few years have highlighted the range of problems that social media seems to amplify: harassment, hate speech, hoaxes, violent extremism, and more. Through traditional governing and research spaces (i.e., governments, academia, NGOs, and corporations), the default response is a focus on content moderation. However, this talk by Sahar Massachi, with Kathy Pham as a respondent, explores what it might be like to think about social media as a city. In this model, how can we rethink our approaches to these issues besides hiring more police to react to the problem? The conversation explores the use of integrity design to more meaningfully consider the underlying structures and how to more holistically address them.