EX for CX ft Claire Boscq-Scott
Manage episode 314341290 series 3280842
Following Richard Branson who says, “Loyal employees in any company create loyal customers, who in turn create happy shareholders”, we set out to understand the equation EX = CX (Employee Experience = Customer Experience) with Claire Boscq-Scott, No.3 Top Global Customer Service Guru, author of 3 books (with a No.1 Amazon bestseller), BizShui creator, a marvellous keynote speaker who’s spoken in over 20 countries and the winner of the Institute of Director award. Here's what we talk about:
- Causality dilemma-what came first? The chicken or the egg?
- Employees as brand advocates
- Rule of reciprocity
- Self care before customer care
- Organisational focus
- Data for good
- An exclusive BizShui tip for great employee experiences
Claire's LinkedIn profile: https://www.linkedin.com/in/claireboscqscott
Experience the magic of service!
39 episodes