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Ep. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper Decisions
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As an e-commerce seller, you have to ask yourself why someone is purchasing from you instead of going to a brick-and-mortar store like Walmart or Nordstrom. Think about how you can influence them not only to want to buy from you again but to tell their friends about you and leave a great review.
Although you’re primarily competing for buyers' attention online, they are still thinking through whether or not buying through brick-and-mortar or online will be their best option.
Your customer service, more specifically, your proactive customer service, can help them choose you!
Show notes: www.sellersmile.com/010
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