How to respond to exacting demands - Challenging relations with mini-grid customers

The Mini-Grid Business

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Uncover the intricacies of managing customer relations in the world of mini-grid operations with our seasoned experts, Anayo Okenwa from Nayo Tropical Technologies, and Ahmed Rajab Khamis from Jumeme Rural Power Supply. Discover how they navigate the choppy waters of customer complaints about high tariffs and the delicate balance of service quality, involving regulators, governments, and the customers themselves. Ahmed shares an insightful journey of tariff quandaries leading to service reduction and the subsequent resolution involving all stakeholders. Meanwhile, Anayo sheds light on the challenges specific to the Nigerian context, placing emphasis on the indispensable role of a strong regulatory framework and a resident operations team.
Venture further as we discuss customer communication strategies, the power of software tools, and the necessity of maintaining an on-site presence. Our guests reveal the benefits of tools like MicroPower Manager and the need for integrating multiple platforms into one cohesive database. Take a deep dive into the world of minigrid operations as you learn about the importance of digital tools for supply quality and customer satisfaction, and much more. Join us on this enlightening journey as we demystify the complex world of minigrid operations and customer relations.
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Chapters

1. How to respond to exacting demands - Challenging relations with mini-grid customers (00:00:00)

2. Navigating Customer Relations in Mini-Grids (00:00:09)

3. Customer Engagement and Operations in Mini Grids (00:18:41)

4. Managing MiniGrids and Improving Customer Satisfaction (00:33:56)