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How to respond to exacting demands - Challenging relations with mini-grid customers

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Manage episode 377253928 series 3502817
Content provided by Nico Peterschmidt / INENSUS. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nico Peterschmidt / INENSUS or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

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Uncover the intricacies of managing customer relations in the world of mini-grid operations with our seasoned experts, Anayo Okenwa from Nayo Tropical Technologies, and Ahmed Rajab Khamis from Jumeme Rural Power Supply. Discover how they navigate the choppy waters of customer complaints about high tariffs and the delicate balance of service quality, involving regulators, governments, and the customers themselves. Ahmed shares an insightful journey of tariff quandaries leading to service reduction and the subsequent resolution involving all stakeholders. Meanwhile, Anayo sheds light on the challenges specific to the Nigerian context, placing emphasis on the indispensable role of a strong regulatory framework and a resident operations team.
Venture further as we discuss customer communication strategies, the power of software tools, and the necessity of maintaining an on-site presence. Our guests reveal the benefits of tools like MicroPower Manager and the need for integrating multiple platforms into one cohesive database. Take a deep dive into the world of minigrid operations as you learn about the importance of digital tools for supply quality and customer satisfaction, and much more. Join us on this enlightening journey as we demystify the complex world of minigrid operations and customer relations.
https://www.linkedin.com/feed/update/urn:li:activity:7105554357474971648
https://twitter.com/INENSUSgmbh/status/1699793251447021938?s=20

LinkedIn: https://www.linkedin.com/company/inensus-gmbh/mycompany/
Twitter: INENSUS (@INENSUSgmbh) / X (twitter.com)
Visit www.inensus.com for more info.

  continue reading

Chapters

1. Navigating Customer Relations in Mini-Grids (00:00:09)

2. Customer Engagement and Operations in Mini Grids (00:18:41)

3. Managing MiniGrids and Improving Customer Satisfaction (00:33:56)

26 episodes

Artwork
iconShare
 
Manage episode 377253928 series 3502817
Content provided by Nico Peterschmidt / INENSUS. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nico Peterschmidt / INENSUS or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Send us a Text Message.

Uncover the intricacies of managing customer relations in the world of mini-grid operations with our seasoned experts, Anayo Okenwa from Nayo Tropical Technologies, and Ahmed Rajab Khamis from Jumeme Rural Power Supply. Discover how they navigate the choppy waters of customer complaints about high tariffs and the delicate balance of service quality, involving regulators, governments, and the customers themselves. Ahmed shares an insightful journey of tariff quandaries leading to service reduction and the subsequent resolution involving all stakeholders. Meanwhile, Anayo sheds light on the challenges specific to the Nigerian context, placing emphasis on the indispensable role of a strong regulatory framework and a resident operations team.
Venture further as we discuss customer communication strategies, the power of software tools, and the necessity of maintaining an on-site presence. Our guests reveal the benefits of tools like MicroPower Manager and the need for integrating multiple platforms into one cohesive database. Take a deep dive into the world of minigrid operations as you learn about the importance of digital tools for supply quality and customer satisfaction, and much more. Join us on this enlightening journey as we demystify the complex world of minigrid operations and customer relations.
https://www.linkedin.com/feed/update/urn:li:activity:7105554357474971648
https://twitter.com/INENSUSgmbh/status/1699793251447021938?s=20

LinkedIn: https://www.linkedin.com/company/inensus-gmbh/mycompany/
Twitter: INENSUS (@INENSUSgmbh) / X (twitter.com)
Visit www.inensus.com for more info.

  continue reading

Chapters

1. Navigating Customer Relations in Mini-Grids (00:00:09)

2. Customer Engagement and Operations in Mini Grids (00:18:41)

3. Managing MiniGrids and Improving Customer Satisfaction (00:33:56)

26 episodes

All episodes

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