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AI-Empowered CX With Shri Nandan, Comcast
Manage episode 380097012 series 2883074
This episode is brought to you by Wix Studio.
Shri Nandan, VP of AI Experiences at Comcast, tells us how the implementation of AI, particularly chatbots, in contact centers has not only streamlined operational efficiencies but also enriched the quality of customer interactions. Shri shares her firsthand experiences in driving AI projects, emphasizing the importance of a customer-centric approach and cross-functional collaboration.
64 episodes
Manage episode 380097012 series 2883074
This episode is brought to you by Wix Studio.
Shri Nandan, VP of AI Experiences at Comcast, tells us how the implementation of AI, particularly chatbots, in contact centers has not only streamlined operational efficiencies but also enriched the quality of customer interactions. Shri shares her firsthand experiences in driving AI projects, emphasizing the importance of a customer-centric approach and cross-functional collaboration.
64 episodes
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