S13E28: What CEOs need to know about mental health, with Jon Cohen (CEO, Talkspace)

The Impact Multiplier CEO

We're continuing our season on "business as a force for good." In this episode Richard speaks with Dr. Jon R. Cohen, CEO of Talkspace. Talkspace has expanded access to therapy for millions of Americans and brought to market innovative, in-demand tools and resources for people to take control of their mental health. Jon is also author of Swab: Leadership in the Race to Provide COVID Testing to America

In this conversation, you’ll learn:

• What CEOs need to know about mental health
• Jon's three key strategies to drive an organisation around ambitious goals
• Harnessing the "little man"
• Why you sometimes have to shun the advice of your key experts
• The importance of an "anti-permission culture"

Resources/sources mentioned:

• Jon's book: Swab (https://www.amazon.com/Swab-Leadership-Provide-Testing-America/dp/1510778438)
• Talkspace.com
• The Impact Multiplier CEO Podcast (https://xquadrant.com/podcast/)
• Join Rivendell (https://xquadrant.com/rivendell/), our exponential programme for elite CEOs dedicated to transforming themselves, their businesses, and the world.
• Ready for a big leap forward in your own leadership? Elevate your leadership forever with the book Making Time for Strategy: How to be less busy and more successful. Buy your book here: https://xquadrant.com/time/
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For full show notes, head to https://xquadrant.com/jon-cohen
Timestamps:
0:00 Intro
09:05 The importance of mental health support for employers

15:14 What Jon learned from COVID

18:19 Surgeons make decisions despite uncertainty and bias

21:45 Taking responsibility for mistakes and protecting reputation

26:15 Innate desire to help overrides prejudice

31:56 Increasing the number of users, prioritizing customer satisfaction

35:22 Why talented people need freedom, trust, and autonomy

39:28 AI strategy