Have We Forgotten Our Manners in Veterinary Practice? Tips and Tactics to Address Generational Differences

Veterinary Viewfinder Podcast

Have we forgotten how to behave in the clinic these days? This week, we want to discuss generational differences and how we can help improve each other's manners and etiquette when dealing with clients and co-workers. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the tough topic of dealing with four generations of different communication styles and preferences in veterinary practice. Today's discussion stems from a recent conversation Dr. Ward had with a couple of veterinary clinic owners. The owners were complaining that the manners and etiquette of some of their younger team members didn't seem up to snuff or meet the standards of professional interactions that they were accustomed to. They lamented that maybe their "home training" had been different. How do we reach different generations regarding professional deportment, manners, and etiquette? Right now, we've got four generations in the workplace. And what's normal? What's abnormal? How can we coach and change? There's a lot to unpack in this podcast. Beckie states, "And it's a real judgy conversation. I'll say that upfront. It is kind of saying that here are our situational and social norms. And when we look outside of that, from a judgment standpoint and also from an observational standpoint, how does that impact our clinic? Viewfinders, this week's podcast packs a powerful punch on several tough topics! And please leave us a review on Apple Podcasts so we can continue to reach more colleagues! Please share your thoughts on this week's episode on our Facebook or Instagram pages, @VeterinaryViewfinder, or email us at [e-mail]. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast