What went wrong at Boeing? A deeper look at whistleblowing and safety culture

Inside Out Culture

Boeing’s purpose is ‘To protect, connect and explore our world and beyond.’ Yet in 2018 and 2019 the 737-MAX airliner was grounded around the world after two crashes killed almost 350 people in Ethiopia and Indonesia. Whilst in 2023, two incidents have left passengers injured and a Boeing whistleblower committed suicide. All of which has led to the resignation of CEO Dave Calhoun.
Boeing’s culture has some way to go before shareholders and passengers alike can regain confidence in their safety record.
On this episode of the Inside Out Culture podcast we look at the role that culture had to play in events so far, and what safety culture change is going to be required if Boeing is to recover? We also talk about psychological safety and look at the role of whistleblowers and how they can help to surface issues that may otherwise remain unseen by senior managers.

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Chapters

1. What went wrong at Boeing? A deeper look at whistleblowing and safety culture (00:00:00)

2. Boeing's Safety Culture and Crisis (00:00:02)

3. Importance of Psychological Safety in Organizations (00:15:27)

4. Whistleblowing Policy (00:26:52)