Artwork

Content provided by Ben Gowland. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ben Gowland or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Podcast – Practice Index – Right Care, First Time

24:55
 
Share
 

Manage episode 419175376 series 2841124
Content provided by Ben Gowland. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ben Gowland or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this week’s episode, brought to you in partnership with Practice Index, we welcome back the insightful Robyn Clark and Kay Keane, who share their pioneering experiences with the ‘Right Care, First Time’ campaign.

This episode brings to light the complex skills required of modern patient services teams, the critical need for recognition and appropriate compensation for their work, and how their evolution is instrumental in guiding patients to the right care. Join us for this enlightening conversation that’s bound to reshape your perspective on the ever-changing landscape of general practice.

Right Care, First Time (00:09)

The thinking behind the campaign.. (01:13)

Modern General Practice (02:35)

Who is the campaign targeted at? (03:44)

Getting the message across.. (04:30)

Acceptance of new roles.. (05:49)

Funding.. (09:07)

Targeting specific needs.. (09:49)

A more flexible pot? (12:54)

Trust within PCN’s (15:00)

NHS England Care Navigation Training.. (17:13)

Building the confidence of the public.. (19:29)

Feedback following the video.. (21:45)

Where can I access the video? (22:02)

What does industrial action look like for General Practice? (22:56)

Access the “Right Care, First Time” video here.

To visit the Practice Index website, click here or contact James Dillon here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

The post Podcast – Practice Index – Right Care, First Time appeared first on Ockham Healthcare.

  continue reading

50 episodes

Artwork
iconShare
 
Manage episode 419175376 series 2841124
Content provided by Ben Gowland. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ben Gowland or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this week’s episode, brought to you in partnership with Practice Index, we welcome back the insightful Robyn Clark and Kay Keane, who share their pioneering experiences with the ‘Right Care, First Time’ campaign.

This episode brings to light the complex skills required of modern patient services teams, the critical need for recognition and appropriate compensation for their work, and how their evolution is instrumental in guiding patients to the right care. Join us for this enlightening conversation that’s bound to reshape your perspective on the ever-changing landscape of general practice.

Right Care, First Time (00:09)

The thinking behind the campaign.. (01:13)

Modern General Practice (02:35)

Who is the campaign targeted at? (03:44)

Getting the message across.. (04:30)

Acceptance of new roles.. (05:49)

Funding.. (09:07)

Targeting specific needs.. (09:49)

A more flexible pot? (12:54)

Trust within PCN’s (15:00)

NHS England Care Navigation Training.. (17:13)

Building the confidence of the public.. (19:29)

Feedback following the video.. (21:45)

Where can I access the video? (22:02)

What does industrial action look like for General Practice? (22:56)

Access the “Right Care, First Time” video here.

To visit the Practice Index website, click here or contact James Dillon here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

The post Podcast – Practice Index – Right Care, First Time appeared first on Ockham Healthcare.

  continue reading

50 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide