113 - Tips For Transitioning CSM Teams into Commercial Roles - Therese Mucherie

Women in Customer Success Podcast

Is your CS team transitioning into commercial roles? Then this video is for you!
Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviours, team training and development, and master the art of leading a team.
Throughout her professional career, Therese has been the face of various industries, from hospitality to sales to customer service. Whether it's greeting guests with a warm smile, closing deals with finesse, or resolving issues with empathy, she thrives in customer-facing roles, finding joy in every interaction.
For the past five years, Therese has been immersed in the realm of CS, cherishing every opportunity to foster meaningful relationships and drive revenue through the seamless integration of sales and CS.
What this episode has in store for you:

• Career development tips
• Advice for leaders
• Personal development and professional growth tips

Therese also offers advice on achieving a work-life balance while being a mother. Dive into this episode for tips for transitioning teams and developing your career.
Follow Therese!
This episode was brought to you by Gainsight.
Exciting news👏

My new course The Revenue CSM is launching soon, so if you'd like to be the first to know about when it's available, here's the link to join the waitlist.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:
Women in Customer Success

- Website - womenincs.co

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- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Chapters

1. Customer Success Team Transition to Commercial (00:00:00)

2. Transitioning Into Customer Success and Commercial (00:09:14)

3. Transitioning CSMs to Commercial Mindset (00:14:18)

4. Transitioning CS Teams to Commercial Teams (00:25:40)

5. Career Development and Work-Life Balance (00:30:01)