7. Carol Munt - why we need pirates!
Manage episode 424658361 series 2981270
Today I talk to Carol Munt, one of the HSJ top 50 ‘patient leaders’ in the country.
I love Carol’s common sense approach to quality improvement in health care. Carol has many different hats, including her own lived experience, looking after her mum with dementia and being a nurse in A&E! I think this episode contains a lot of wisdom, so a great contribution to this podcast series which aims to collect useful insights for Amanda Pritchard, the new CEO of the NHS. A meeting with Carol would be wonderful!
Lots of lemon lightbulbs! 🍋💡🍋
See 'chapter headings' for more detail and to pick out your favourite bits, including:
- See patients as PEOPLE!! Recognise their strengths and help people contribute
- Don’t write people off, just because they are older!
- Coproduction is key, otherwise known as working together!
- Avoid jargon and acronyms. People don’t understand what you’re on about!
- Our NHS is so valuable, but becoming fragmented and divisive
- Addressing inequalities is the only way to improve healthcare across the board
- Fitting around what matters to patients … matters!
- Too many people are falling through the gaps.
- Be proud of your improvements and share them, not keep reinventing the wheel
- Support the best … through a Festival of Ideas!
- Patients need to be involved, including in the BIG decisions
- Healthcare professional to patient: it’s very different on the other side of the fence
- Don’t just listen to ‘people like you’
- Pirate share the spoils – equally!
Oh, and it's not everyone who writes a poem about me. So thank you for that.
Links and resources
Carol’s poem about coproduction - and @WhoseShoes! https://twitter.com/muntma/status/1392760141896953856?s=21
Carol is one of the HSJ top 50 Patient Leaders: https://www.hsj.co.uk/supplement-archive/hsj-patient-leaders-2015/5087441.article
Fab NHS stuff : https://fabnhsstuff.net/
Sharing best practice – #VirtualWhoseShoes : https://fabnhsstuff.net/fab-stuff/the-whose-shoes-phenomenon
'10 Leaps' report - Professor Becky Malby:
NHS Coronavirus Report_A4_R6 (lsbu.ac.uk)
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Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.
Chapters
1. See patients as PEOPLE!! (00:00:00)
2. Does the NHS not care for older people? (00:01:30)
3. A strengths-based approach, let’s all contribute (00:02:57)
4. Jargon! Cut it out! (00:04:00)
5. Coproduction, aka working together! (00:04:24)
6. Carol’s lived experience … and so much more (00:05:15)
7. NHS - so valuable but becoming fragmented and divisive (00:06:40)
8. Sharing best practice – or not! (00:07:25)
9. Patient involvement in the BIG decisions (00:08:12)
10. Fitting around what matters to patients (00:08:20)
11. Falling through the gaps (00:09:00)
12. Sharing best practice - or not. Re-inventing the wheel. (00:10:00)
13. Health care awards (00:10:20)
14. Lack of equity, waste! (00:12:30)
15. Keep up Granny! Changing terminology (00:14:45)
16. Be proud of your improvements (00:15:19)
17. People can be mean (00:15:47)
18. Fab NHS Stuff! (00:17:30)
19. NHS Expo (00:18:49)
20. Always events (00:19:42)
21. Support the best … through a Festival of Ideas! (00:20:06)
22. We only listen to .. people like us!, (00:20:55)
23. It’s very different on the other side of the fence (00:21:50)
24. Hello, my name is campaign (00:22:36)
25. People don’t understand what you’re on about! (00:24:04)
26. Treat patients as people! And recognise people’s strengths and how they can contribute (00:24:40)
27. Not ‘representative’ people, real people and views (00:26:00)
28. Coproduction as ‘default’. (00:26:40)
29. Let’s just work together! (00:27:05)
58 episodes