7. Carol Munt - why we need pirates!

Wild Card - Whose Shoes?

Today I talk to Carol Munt, one of the HSJ top 50 ‘patient leaders’ in the country.
I love Carol’s common sense approach to quality improvement in health care. Carol has many different hats, including her own lived experience, looking after her mum with dementia and being a nurse in A&E! I think this episode contains a lot of wisdom, so a great contribution to this podcast series which aims to collect useful insights for Amanda Pritchard, the new CEO of the NHS. A meeting with Carol would be wonderful!
Lots of lemon lightbulbs! 🍋💡🍋
See 'chapter headings' for more detail and to pick out your favourite bits, including:

• See patients as PEOPLE!! Recognise their strengths and help people contribute
• Don’t write people off, just because they are older!
• Coproduction is key, otherwise known as working together!
• Avoid jargon and acronyms. People don’t understand what you’re on about!
• Our NHS is so valuable, but becoming fragmented and divisive
• Addressing inequalities is the only way to improve healthcare across the board
• Fitting around what matters to patients … matters!
• Too many people are falling through the gaps.
• Be proud of your improvements and share them, not keep reinventing the wheel
• Support the best … through a Festival of Ideas!
• Patients need to be involved, including in the BIG decisions
• Healthcare professional to patient: it’s very different on the other side of the fence
• Don’t just listen to ‘people like you’
• Pirate share the spoils – equally!

Oh, and it's not everyone who writes a poem about me. So thank you for that.
Links and resources
Carol’s poem about coproduction - and @WhoseShoes! https://twitter.com/muntma/status/1392760141896953856?s=21

Carol is one of the HSJ top 50 Patient Leaders: https://www.hsj.co.uk/supplement-archive/hsj-patient-leaders-2015/5087441.article

Fab NHS stuff : https://fabnhsstuff.net/
Sharing best practice – #VirtualWhoseShoes : https://fabnhsstuff.net/fab-stuff/the-whose-shoes-phenomenon
'10 Leaps' report - Professor Becky Malby:
NHS Coronavirus Report_A4_R6 (lsbu.ac.uk)
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I tweet as @WhoseShoes and @WildCardWS and am on Instagram as @WildCardWS.
Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

Chapters

1. See patients as PEOPLE!! (00:00:00)

2. Does the NHS not care for older people? (00:01:30)

3. A strengths-based approach, let’s all contribute (00:02:57)

4. Jargon! Cut it out! (00:04:00)

5. Coproduction, aka working together! (00:04:24)

6. Carol’s lived experience … and so much more (00:05:15)

7. NHS - so valuable but becoming fragmented and divisive (00:06:40)

8. Sharing best practice – or not! (00:07:25)

9. Patient involvement in the BIG decisions (00:08:12)

10. Fitting around what matters to patients (00:08:20)

11. Falling through the gaps (00:09:00)

12. Sharing best practice - or not. Re-inventing the wheel. (00:10:00)

13. Health care awards (00:10:20)

14. Lack of equity, waste! (00:12:30)

15. Keep up Granny! Changing terminology (00:14:45)

16. Be proud of your improvements (00:15:19)

17. People can be mean (00:15:47)

18. Fab NHS Stuff! (00:17:30)

19. NHS Expo (00:18:49)

20. Always events (00:19:42)

21. Support the best … through a Festival of Ideas! (00:20:06)

22. We only listen to .. people like us!, (00:20:55)

23. It’s very different on the other side of the fence (00:21:50)

24. Hello, my name is campaign (00:22:36)

25. People don’t understand what you’re on about! (00:24:04)

26. Treat patients as people! And recognise people’s strengths and how they can contribute (00:24:40)

27. Not ‘representative’ people, real people and views (00:26:00)

28. Coproduction as ‘default’. (00:26:40)

29. Let’s just work together! (00:27:05)