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Transforming Business Communication|The Impact of True Fluency
Manage episode 426992296 series 2804684
Content provided by Josh Payne, David Bayliff, Kevin DeGroot, Nathan Navas, David Bayliff, Kevin DeGroot, and Nathan Navas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Payne, David Bayliff, Kevin DeGroot, Nathan Navas, David Bayliff, Kevin DeGroot, and Nathan Navas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Welcome to the Uncaged Clinician Podcast! I'm your host for today's episode, Kevin DeGroot. Today, we're exploring the vital role of fluency in business communication. Fluency isn't just about language proficiency; it's about truly understanding and connecting with others, which can transform our interactions and training methods with employees.
I'll share an enlightening story about hiring an au pair from Brazil who struggled with English at a church service, highlighting the gap between proficiency and true fluency. This experience sheds light on our roles as business owners and clinicians.
We'll also cover the pitfalls of expecting employees to adhere strictly to scripts. By encouraging them to grasp the desired outcomes and communicate effectively, we can foster more genuine and successful client interactions
In this episode, I will cover the following topics:
The concept of fluency in communication within a business setting
The importance of empowering employees to understand and communicate the core values and mission of the business
Balancing technological efficiency with Human Connectivity
How true fluency can enhance employee engagement and client relationships
Uncaged Hack: "We don't communicate as humans via script. We communicate as humans via fluency, via language and emotion." - Kevin DeGroot If you found value in this episode, don't keep it to yourself! Share it with a friend and spread the inspiration. Tune in to future episodes for more conversations on UNCAGING YOUR Potential for Achieving Success.
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