Customer Obsessed: Proven Methods for Building a High-Standard Roofing Company with Robin Scherer

Roofing Success

Ready to transform your roofing business into a powerhouse? Join us as we sit down with Robin, owner of Trust Roofing Company, who shares his incredible journey from modest beginnings with his parents to scaling an eight-figure empire. Discover the core values that Robin swears by—integrity, hard work, and customer obsession—as he explains how these principles have not only shaped his company’s culture but also guided his hiring and firing decisions to maintain high standards.
In our conversation, Robin opens up about the art of finding employees who truly fit your company’s ethos. Learn how to identify candidates who embody full ownership and why promoting from within and leaning on current employees' recommendations can build a robust team. We also touch on the tough lessons Robin learned from scaling his business too quickly, offering actionable insights on avoiding overextension and the importance of focusing on core operations and the right leadership.
Dive into Robin’s strategies for creating exceptional customer satisfaction and loyalty, such as offering a 10-year labor guarantee and a no-deposit policy for smaller projects. Hear firsthand how effective communication and professionalism can turn even the toughest situations into positive customer experiences. Finally, we explore the mindset necessary for monumental business growth, emphasizing the value of taking responsibility for mistakes and setting ambitious targets. This episode is packed with actionable advice for anyone eager to build a standout roofing business.

Chapters

1. Building Success in Roofing Business (00:00:00)

2. Key Aspects of Interviewing and Hiring (00:08:59)

3. Avoiding Overextension in Business Expansion (00:18:19)

4. Creating Customer Satisfaction and Loyalty (00:29:15)

5. Effective Communication in Building Businesses (00:34:09)

6. Mindset Towards Business Growth (00:44:17)