))
Crafting Lovable Experiences: A Deep Dive into CX Design
Manage episode 442020744 series 3379603
Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this special edition of CX in the Wild, recorded in Vienna, Austria, we sit down with Michael Thurow, co-founder of Shift11, to explore his unique journey from architecture to customer experience innovation.
Michael shares how his diverse background has shaped his approach to designing meaningful customer experiences. We discuss the importance of understanding customer needs, the power of iteration in innovation, and how love and empathy can guide us in creating experiences that truly connect. This episode offers a thoughtful conversation on the intricacies of making customer experience a central focus in any business.
Michael Thurow on LinkedIn: https://www.linkedin.com/in/michaelthurow/
Learn more about Michael's work at their website: https://www.shift11.com/
Shift11 on Linkedin: https://www.linkedin.com/company/shift11/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
92 episodes
Share
