Managing Cardholder Transactions: Disputes and Chargebacks

ACI Worldwide Podcast Series

ACI discuss how automating disputes and chargebacks can reduce handle time, strengthen your position and keep you compliant with critical date requirements.

It is easier than ever for customers to dispute transactions; issuers must be prepared to resolve transactions quickly before they miss critical turnaround parameters. Changes in legislation and technology make it easier than ever to put a transaction into a dispute; if you fail to react quickly you can lose chargeback rights, face complaints with the Consumer Financial Protection Bureau and network penalties. Best practices handle these expensive transactions with well trained staff using engineered workflows and supporting tools. Customers typically require real time resolution and final resolution within one billing cycle. In many cases, you will be interacting with merchants and processors that use automated tools that can outpace your current staff.

ACI Worldwide software powers electronic transactions for financial institutions, processors and retailers around the world - all the time, without fail.

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