S7 E7: CIOs of the Future: How to Help Your CEO Grow the Business

Bill Murphy's 10X Podcast

My guest this week is Chetan Raval, an accomplished Information Technology Leader and huge proponent of AI and automation. His broad areas of expertise include IT security, technology, regulatory affairs, business acumen, finance, and business processes. Throughout his career, Chetan has held various leadership positions with organizations including Mannatech Inc., Analysts International, Cap Gemini, Sony Corporation, and Systems Plus.

Chetan has a strong background in AI, and in the interview, we discuss his success in deploying chatbots and his obsession with automation. We also talk about how to leverage partners for proof of concepts, and different ways to find and develop expertise.

I think that one of the things that makes this interview unique is Chetan’s perspective on how an IT Leader can help his CEO grow the business. I believe this is the question that CIOs of the future should be constantly asking themselves.

I encourage you to listen to the interview with Chetan and hope you enjoy it as much as I did!

The items we cover in this interview are:

• Hyper growth and slow down curve and the role of the CIO
• Innovative ways to keep the business profitable
• The power of experience plus technical knowledge of programming language
• AI, machine learning, chatbots
• Success in deploying chatbots
• Using partners for proof-of-concept
• Ways to find expertise (slack channels, partners, Meetup.com)
• Examples of Automation that saved human labor
• Develop internal skills for Incentive Modelling and predictive analysis
• How to partner with sales and marketing to provide deeper meaning for insight.

About Chetan Raval

Chetan Raval is an accomplished Senior Executive with more than 25 years of success across the telecommunications, manufacturing, healthcare, finance, and retail industries. Leveraging extensive experience in IT solutions for companies of any size, he is a valuable asset for businesses ready to implement new technology to help scale for growth and/or enhance security for sensitive data. His broad areas of expertise include IT security, technology, regulatory affairs, business acumen, finance, and business processes. Throughout his career, Chetan has held various leadership positions with organizations including Mannatech Inc., Analysts International, Cap Gemini, Sony Corporation, and Systems Plus. In 2015 he took on the role of Vice President and Global Head of Information and Technology at Nerium International where he continues to work today. Chetan has had tremendous success over the years and has served as a key contributor to numerous organizational achievements. He was responsible for the development of Mannatech's business intelligence and disaster recovery initiative, leading the ERP implementation, and for launching operations in 26 countries. Since joining Nerium International, Chetan has renegotiated software and hardware contracts that cut costs by more than $8M, invested in the customized development of the company's software system that now saves the company $2M annually, and increased efficiency, saving the company $4M, by implementing new software solutions. He is continuously working to keep the company current in technology by running pilot programs for advanced programs such as artificial intelligence chat-bots and data collection programs. Chetan received his Bachelor of Electronics Engineering from the University of Mumbai and his Master of Science in Electronics and Computer Technology from Indiana State University. He also has a wealth of knowledge in the roles and responsibilities of a board member having worked alongside board leadership on various projects throughout his career.

Read full transcript here.

How to get in touch with Chetan Raval

• LinkedIn

Interviews:

• Sync Magazine Article about Chetan Raval's approach to Nerium's IT - Instant, Consistent, and Worldwide

This episode is sponsored by the CIO Innovation Insider Council, dedicated to Business Digital Leaders who want to be a part of 20% of the planet and help their businesses win with innovation and transformation.

Credits: * Outro music provided by Ben’s Sound

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About Bill Murphy Bill Murphy is a world renowned IT Security Expert dedicated to your success as an IT business leader. Follow Bill on LinkedIn and Twitter.