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Out Loud: Diabolocom and the Proactive Contact Centre
Manage episode 225891026 series 2285744
Content provided by UC Today. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by UC Today or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Historically contact centres have acted as the main conduit between customers and businesses but the means in which consumers want to reach out has transformed in recent years. Consumers are demanding more when it comes to their interactions with organisations and now businesses are looking to provide a more proactive approach to service. How do you provide a truly proactive customer service experience? In this episode we examine the main benefits of proactive service, for both consumers and businesses, as well as the crucial factors that need to come together to enable this.
564 episodes
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Manage episode 225891026 series 2285744
Content provided by UC Today. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by UC Today or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Historically contact centres have acted as the main conduit between customers and businesses but the means in which consumers want to reach out has transformed in recent years. Consumers are demanding more when it comes to their interactions with organisations and now businesses are looking to provide a more proactive approach to service. How do you provide a truly proactive customer service experience? In this episode we examine the main benefits of proactive service, for both consumers and businesses, as well as the crucial factors that need to come together to enable this.
564 episodes
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Similar to UC Today
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
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continue reading
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continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
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continue reading
Material is a weekly discussion about the Google and Android universe. Your intrepid hosts try to answer the question, “What holds up the digital world?” The answer, so far, is that it’s Google all the way down. Hosted by Andy Ihnatko and Florence Ion.
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