Out Loud: Transforming Voice Data Using Artificial Intelligence

UC Today

The primary communication method used between businesses and their customers is still voice. The rise of omnichannel communication has increased the mediums by which customers can communicate, but voice still leads the way providing the richest interactions. Being able to fully utilise and analyse the data gleaned from voice interactions is critical for businesses to understand and enhance their own performance. Red Box is a global leader when it comes to understanding and leveraging the power of voice data and in this podcast we explore how it helps some of its partners do exactly that. Red Box provide the crucial data and its partners have worked to develop innovative solutions that can transform business processes. We hear from a selection of Red Box partners about how they use artificial intelligence and machine learning technology to leverage voice data to develop transformative use cases.